Junior Systems Engineer

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Detail information about job Junior Systems Engineer. Terms and conditions vacancy

Junior Systems Engineer

IT Graduates / Entry Level Technician are welcome to apply!

Have you just completed a College Course in Computer Networking or IT???    Or if you are an extremely passionate and clever life-student that wants a start in the IT/ICT Industry???

Join our growing office located in Homebush as a Junior Systems Engineer!

We specialize in the design & deployment of complex ICT Solutions based on Microsoft, Cisco, VMware, AWS, and Apple products. We are a national company in the construction phase of building a managed service platform and technology centre with an affiliation with a major Telco brand. The Head Office is located in Homebush. We will soon provide Installation, Support and Maintenance to businesses throughout Sydney and ultimately throughout Australia.

We require a College Graduate / Entry Level Technician / Engineer or All-round CLEVER IT person to become part of our NSW team.

We have built our office around a balanced team with a fantastic company culture. We promote work life balance and training, with a close-knit family feel and a modern approach to ICT Engineering.

In this position you will be responsible for the following:

• Service Request Ticket resolution, escalation, and proactive support
• Ticket resolution targets of "100% Same Day Closure" with detailed resolution documentation
• Delivery of high levels of customer satisfaction
• Documentation Management of customers IT environments and networks
• Ongoing training and certification on various vendors’ solutions
• Managing customers IT expectations via clear and concise communications
• Assisting customers with their understanding as to what is possible with technology to enhance their business processes
• Training and obtaining qualification as required
• Self-training and obtaining additional qualification to help increase your knowledge

Skills and Experience

The successful candidate MUST have: 

• Neat presentation and excellent communication skills with clear and fluent written and verbal English is essential
• Excellent customer service and telephone communication skills
• A solid understanding and interest in computer networking with TCP/IP
• Solid knowledge of MSOffice is essential An ITIL Certification to at least Foundation Level

Desirable skills we are looking for, and will want you to work towards:

• Experience/Qualification in administration of Microsoft Exchange Server 2007, 2010, 2013, 2016 and Office 365 is an advantage
• Experience/Qualification in "Cloud" infrastructure and SaaS - Office365, Office365 Migration is an advantage
• Experience/Qualification in supporting Windows OS - Windows 7, 8.1, 10 and latest versions of Microsoft Office suites is an advantage
• Microsoft Certifications to MCSE level for Windows Server 2003, 2008R2, 2012R2 or 2016. SQL Server Microsoft Certification Transcripts is an advantage
• Experience working as a Systems Engineer / Backup & Storage Engineer in medium to large environments, excellent experience with the Veeam, StorageCraft, Zerto, Backupexec, Acronis backup applications are highly desirable
• Ability to automate repetitive tasks via Scripting is mandatory (Vscript/Powershell/Power CLI), Puppet, Python, Powershell is an advantage
• Experience in Network Engineering,  LANs, WANs, Firewalls, Routers, Switches and WAPs and either Web Managed and/or CLI is an advantage
• Active Directory, Certificate Services, GPO, DNS, SCCM is an advantage
• SCCM design and automation skills is an advantage
• Knowledge across IaaS, BaaS, Symantec, CommVault, EMC, SAN, NAS and Azure Cloud technologies and Cloud Services such as MS Azure, AWS, Google Cloud etc. is an advantage
• Security Experiences in Sophos, SonicWALL, CISCO Meraki, etc. is desirable
• Virtualization Skills with Hyper-V and VMware. VCP Certification highly desirable
• Apple Mac OSX and application installations and configuration. Jamf Pro, Casper Skills highly desirable
• Solarwinds (N-Central) , IT Glue, Project, Zendesk and MSP manager Tools  Experiences highly desirable
• SAN Storage and infrastructure (Fibre Channel and iSCSI) is an advantage
• Experience in configuring mobile devices for apps and email accounts is an advantage

Personal Attributes:

• A self-motivated & enthusiastic College Graduate or Junior Technician / Engineer.
• Takes ownership for delivery of required outcomes.
• Willing to work in a busy team environment with a focus on customer service.
• Current Driver’s license and own transport.
• Prepared for regular local travel.
• After hours and weekend work required at times.
• Possess full Rights to Work in Australia.
• Great organisational and time management skills as well as being a detail oriented person.
• Client focused, with a commitment to excellent customer service and high quality service delivery.
• Excellent problem solving and troubleshooting skills.
• Well-developed time management skills and ability to multi-task.
• Able to work as part of a team, as well as being able to work unsupervised.

Your qualifications and skills will be tested in the interview. 

This position will provide the successful candidate with a wealth of knowledge, so if you are passionate about IT and keen to learn, then that is your dream job.

We have an amazing team and we actively engage in 1/2 yearly reviews which include team events. This is a role like no other, you won't regret exploring it!

We are an Equal Opportunity employer. We encourage all to apply for this position.