Helpdesk Analyst - Level 1

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Our client is a large international organisation located in North Sydney that is seeking a Level 1 Helpdesk Analyst for an initial 6 months contract.

Summary about this job

Help Desk & IT Support

Company: IT People Australia

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-9403-2817

Fax: +61-7-9553-2118

E-mail: n\a

Site: n\a

Detail information about job Helpdesk Analyst - Level 1. Terms and conditions vacancy

Reporting to the ICT Lead, you will be supporting users on a National scale working within a team of three people and some of your key responsibilities will be:

Providing 1st level IT technical support and support projects
Troubleshoot software and hardware issues in a Windows based environment
Perform user account administration maintaining user access in the various Systems and Software
Log all incidents in a ticketing system and manage the asset register
Deploy and decommission equipment to end users such as laptops, ipads and iphones
Monitor servers and backups
AD, DNS, DHCP monitoring and troubleshooting
Support Cisco Voice and Video Conference equipment
Work on projects such as SOE migration, Systems upgrade and new solution implementation and integration
Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume.

What's in it for you?

Initial 6 months contract with opportunity to extend long term.
Generally work within core business hours
Exposure to the latest technologies
Convenient North Sydney location
Exciting and friendly team culture
Structured ITIL environment

What does the ideal candidate possess?

2+ years of experience within a Helpdesk Analyst / Support position
Knowledge and experience using Windows 7/8.1/10, Office 2013/2016 Office 365, Active Directory, Basic VMWare and basic Storage and Networking experience
Monitoring server backups
Good knowledge across iPads, iPhones and other mobile devices
VPN troubleshooting experience
High attention to detail
Experience working in ITIL environments a plus
Diploma / Certificate in IT
Proactive personality, willing to learn and grow in the role
Excellent communications and presentation skills
Outstanding Customer Service skills
Work within a global team environment

Applicants must have had previous Desktop support experience within medium to large IT environments and enjoy working as part of a team.

IT People Australia Pty. Ltd.
Fabrizio Fornarelli

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