Delivery Manager
In this exciting role you will oversee all project and operational services on a daily basis Read on for more details.
Summary about this job
Management
Company: Frontline Services Pty Ltd
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-2-1635-5996
Fax: +61-8-5929-9247
E-mail: n\a
Site: n\a
Detail information about job Delivery Manager. Terms and conditions vacancy
About the business
Frontline Services is a fast-growing, dynamic and agile company delivering ICT services, from idea to outcome. These include business and IT consulting, program and project execution, ICT managed infrastructure services, technical services and IOT solutions. Our clients are national and international organisations in a variety of industries, including oil & gas, mining, hospitality and care.
About the role
Because of continuing growth, Frontline Services requires an experienced Delivery Manager to manage our managed services and project services teams. The Delivery Manager reports directly to the General Manager, based in our Leederville office, Perth WA. The role will oversee all project and operational services on a daily basis, and ensure that all aspects of both service lines are meeting our clients’ needs and delivering required outcomes.
You will:
- Demonstrate a professional, structure and mature approach to, the management of teams delivering comprehensive, high value ICT infrastructure managed services and projects services. With a strong focus on cost-effectively applying ITSM processes and procedures.
- Have operational support experience and hands-on conceptual understanding of leading, contemporary ICT technologies
- Demonstrate an ability to think outside the box
- Possess very strong verbal, listening and written skills and an ability to deal with clients at all levels.
Key responsibilities
- Team resource management – individual performance and development management, alongside team utilization management – resource planning and work allocation across operations and projects
- Further developing our teams’ capabilities, with a focus on a high-performing team culture
- Operational financial management in accordance with budget and head count
- Providing an escalation point for the operational and project teams and service delivery managers
- Overseeing operational and project financial outcomes
- Managing the recruitment process for both the operations and project teams
- Defining and overseeing the implementation of continuous improvement initiatives as agreed with the executive team
- Being the escalation point for major client service issues - there is an on-call component to this role, requiring occasional work outside business hours
- Participating in executive planning and performance meetings.
The position is a full-time staff role and we will provide the successful person with the following benefits and career opportunities:
- Training and certification
- Flexible working conditions
- Oversight of operations and projects across Australia and overseas
- Advancement in our rapidly growing company.
This is your chance to build on your career with a company that truly believes that it's all about working smarter, not harder.
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