Service Desk Analyst
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Service Desk Analyst with great customer service needed!
Summary about this job
Help Desk & IT Support
Company: Charterhouse
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-6569-4138
Fax: +61-8-8809-7330
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
You will be supporting users and be the first point of contact for Level 2 IT related issues on an initial 4 week contract. You will be taking ownership of customer queries and resolving them in a timely manner whilst escalating deeper technical issues as appropriate. This is a diverse role where you will be supporting all levels of personnel via phone, email and face to face.
Essential Skills:
- 2+ years experience in a similar role and show commitment to a contract position
- Experience in supporting modern workplace technologies; Microsoft, Windows 7 and Windows 10, Virtual machines, Microsoft applications including Office suite and supporting remote devices.
- Experience working with call logging systems
- An approachable individual that is dedicated to providing friendly customer service/support as well as willing to go the extra mile.
- Comfortable working with an open door policy and following up on resolutions
- Exceptional interpersonal and communication skills.
What’s on Offer:
- Work in a welcoming office environment based in the South Eastern Suburbs
- Onsite parking/ close to public transport
- Great exposure working with a specialist organisation
If this sounds like you, APPLY NOW!
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