Windows Support Technician - Level 2. PAID Training, Norwest, 9-5 hrs

Summary about this job

Detail information about job Windows Support Technician - Level 2. PAID Training, Norwest, 9-5 hrs. Terms and conditions vacancy

We are currently on the lookout for a Windows Support Technician experienced in managed services who wants to work close to home in the Hills District for a highly successful IT Firm. 

Typically working a 9-5 hour day, you'll benefit from fully paid training, upskilling & certifications whilst working in a fun, close-knit team environment.  

If you are ready to take the next step in your career & join a rapidly expanding organisation with loads of opportunity, hit Apply for this job now!


They are:

They are a 30+ staff MSP with modern Norwest offices, currently on the upswing and breaking into the enterprise market. With a fantastic reputation, they have a well-established client list across NSW with completely organic growth.

These guys have a seriously fun culture & treat staff like family. You'll be working within a playful & tech-savvy team under management who genuinely push career progression & development.

They have big, modern offices, beer fridges, paid training, internal promotion & they'll pay for you to gain multiple certifications. 


You are:

You are Level 2 Support Technician who enjoys the satisfaction that comes with providing exceptional customer service whilst working in a very fast-paced environment.

You'll come with solid experience supporting/monitoring/managing Windows servers, Active Directory, Exchange, VMware & Office 365. Experience with back-up solutions and security products is ideal and it will help if you have worked for an IT company before.


The role:

You'll be responsible for providing ongoing remote support to our customers within their IT environment. As a Windows Technician, you will handle and resolve Level 2 customer support requests in a professional and timely manner.

This role involves extensive telephone and email customer interaction and you'll be expected to be flexible in your role, taking on Level 1 support issues if required.


Technical Skills & Responsibilities:

• Level 1 & 2 support of servers, networks and end user devices
• Level 1 & 2 support of cloud solutions and virtualisation technologies
• Support client firewalls and routers
• Liaise with Level 3 Engineers and Team Leaders on support issues and escalation
• Experience troubleshooting Windows and MacOS workstation environments, in particular Windows desktop/notebook (XP, 7, 8, 8.1, 10, Embedded)
• Understanding of Windows server environments (2003, 2008 Standard/Enterprise, Storage Server 2008, 2012 Standard/Essentials)
• Knowledge of Active Directory and Microsoft Exchange
• Experience managing cloud services such as Microsoft Office 365
• Knowledge of virtualisation technologies including VMWare: VSphere, ESXi & VMWare clusters
• Good understanding of networking concepts (TCP/IP, VPN/Tunnelling, Routing, DNS)

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY to this job button below.

You can also contact Erinn directly at:
Erinn Brukmann

0422 154 366