Technical Support (Level 1 & 2) - Award winning company culture and product

Summary about this job

Detail information about job Technical Support (Level 1 & 2) - Award winning company culture and product. Terms and conditions vacancy

What it's like working at hipages...

We’re looking for a IT Service Desk Operator who'll provide first line support for internal stakeholders seeking assistance via the IT Service Desk web portal as well as phone and email support requests. Working closely with the Senior Systems Administrators, this position includes triaging service desk tickets, providing level 1 and 2 service desk functions and desktop support. This position covers a wide range of technologies from both the IT and audio visual space.

Our Story

Hi. We're hipages. We’re all about transforming the home improvement industry.

Founded in an Aussie garage 12 years ago by two great mates, we’ve continued to reinvent and refine what we do, becoming Australia's number 1 site to hire qualified, trusted and verified tradies.

We've developed innovative products using cutting edge technology, solving everyday problems that have plagued homeowners and tradespeople for years. This is a longstanding industry and we're excited to help reshape it!

Our talented, friendly and passionate team have many achievements to be proud of, including winning awards such as BRW's Best Places to Work, BRW's Fast 100, Deloitte's Tech Fast50, Australia's Most Innovative Company Awards and 2016 Smart50 Top Digital Innovator.

This is an exciting period of growth for us.  We are fast on our way to becoming a household name and are determined to make life easier for homeowners and tradies Australia wide. We need more great people to join the team and help us get there.

Who We Are

We are an eclectic, bright and curious bunch. We're tech-heads, thought-leaders and are driven to make a difference. Our success comes from focusing on innovation everyday (and via hackathons) and using our diverse and collective intelligence to solve problems quickly, creatively and effectively.

We’re a medium sized start-up, meaning we have the financial backing to have leading edge systems and tools but small enough so that everyone is empowered to directly impact our product and customers. Our recent $48 million funding will help us find the right people and build the right product to make hipages a household name. We work hard and move fast, free from bureaucracy and politics to ‘make it happen’ everyday.

We love celebrating - everything! Birthdays, babies, big wins, little wins and anything in between, and our company awards and events are legendary! Check out our Instagram #hipagesteam to get the picture.

Most importantly, all employees get to become owners of hipages (through our employee share program), which means we're united in our mission and everyone gets to have their say.  The energy and ‘buzz’ of our office is palpable and infectious.

Finally, hipages is proud of our 50/50 gender diversity (which is almost unheard of in our industry) and we appreciate and welcome all differences.

What you’ll be working on

• Provide first and second level service desk support

• Creation and upkeep of knowledge base articles

• Assist in the setup of Audio / Visual hardware

• Escalation of service desk tickets and incidents

• Providing desktop support to end users

• Assist in deployment of Windows desktop images

• Perform software installation and maintenance

• Reporting faults and maintaining logs on servers, desktops and laptops

• User account creations and resets

• Assist with asset management and stocktakes

• Creating purchase requests for IT hardware / software

• Ensuring licensing for all software purchased is recorded and maintained

What You Bring

In addition to a down-to-earth attitude, a desire to continually master your craft and a good sense of humour, you will also bring:

• Excellent customer service and people skills

• Excellent verbal and written skills

• Ability to assist customers with little to no technical knowledge

• Ability to build and maintain professional relationships

• Team player and collaborative worker

• Hunger to learn new technologies

• Between 6 months to 1 year experience in a similar position or CERT III certification (TAFE, uni or vendor) or higher in an IT related field

• Excellent knowledge of Windows environments including Windows 7 and 10

• Good knowledge of Apple OS X

• Good knowledge of the Google G Suite product family (Gmail Drive etc)

• Basic knowledge of Active Directory and Windows domains

• Basic knowledge of networking concepts

Bonus Experience

• Ability to perform Windows administration via PowerShell

• Experience with Windows Server Update Services

• Experience using centralized antivirus solutions

• Basic VoIP experience within a Cisco UC environment

• Experience administering Windows Server 2012 R2

• Experience administering Mac OS X environments (JAMF, OS X Server)