Applications Support Analyst | Contract | Melbourne
Get a foot in the door at Civica, learn our bespoke product & support a dynamic & busy workforce with L1 & L2 support.
Summary about this job
Help Desk & IT Support
Company: Civica International Pty Ltd
Location: Melbourne
Work type: Contract/Temp
Salary: Fixed term contract until the end of August 2018
Phone: +61-3-7859-4322
Fax: +61-7-9828-8430
E-mail: n\a
Site: n\a
Detail information about job Applications Support Analyst | Contract | Melbourne. Terms and conditions vacancy
- Located in Melbourne CBD | Close to public transport
- Contract until the end of August | Fixed term
- Full time hours | Monday to Friday | Rotating 8am to 9pm
Civica has a global Glassdoor rating of 4.1. Check us out!
About Us
Civica builds software and provides IT and digital transformation services to support some of the most important organisations in our communities; like schools, libraries, local councils and state agencies. We work with some of the largest health fund providers bringing their services into the digital age. Our products are market leaders, some of them are globally renowned.
Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in and accelerating the digital transformation of the public sector and associated markets. Want to join us and help continue our mission?
About The Role
Great opportunity for an experienced L1 & L2 support analyst to join the team until the end of August. Reporting to the Service Delivery Manager, you will be supporting employees with resolving issues within a timely manner.
Responsibilities
- Provide excellent customer service in line with the Service Desk Charter and Civica Values
- Provide technical application support for products and services produced by Civica to defined service levels
- To maintain and log accurately all relevant information in Civica Ticket and online Systems
- Follow all relevant business and information security processes as documented the relevant management systems and provided by team leader
- Recommend improvements to existing policies and practices
- Enable Knowledge Sharing and mentoring of 1st level staff for issue resolution and escalation
- Where directed contribute to project activities, knowledge generation, staff training and root cause analysis
About You
We are looking for a customer service driven individual who can work flexible full time hours across Monday to Friday from 8am to 9pm. You will also have:
- L2 Software application support experience
- Comfortable engaging customers face to face/ remotely to identify and triage the issue
- Knowledge on ITIL processes (i.e. Incident, Request, Problem, Change management)
- L1 Desktop support experience, networking, telephony, user administration
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment; whilst providing you with the tools you need to get the job done. We will offer what you would expect in today’s modern work environments:
- Join a growing and successful business
- Flexible working conditions
What Next?
Do we sound like a good match? If so then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your and we will take it from there.
Civica is an equal opportunity employer and welcomes applications from all sections of the community.