Change Coordinator (ITIL/ITSM)
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Change Coordinator, ITIL, ITSM, IT infrastructure change, service management, 4 week contract, Sydney CBD
Summary about this job
Consultants
Company: Green Light PS Pty Ltd
Location: Sydney
Work type: Contract/Temp
Salary: $500 - $600 per day
Phone: +61-7-1521-9070
Fax: +61-3-9117-4418
E-mail: n\a
Site: n\a
Detail information about job Change Coordinator (ITIL/ITSM). Terms and conditions vacancy
Change Coordinator (ITSM)- 4 Week Contract
- July 2018 Start
- Change, ITIL, ITSM
As the Change Coordinator you will coordinate the change implementation with program / customer teams, you will provide direction for the change management practice for all program staff / customers and you will support the business in implementing successful change with minimal impact.
Roles and Responsibilities:
- Ensure change procedures are in place that meets the business needs.
- Ensuring the Change Management Practice is compliant with the Change Management Process
- Coordinate Change Advisory Board (CAB) activities, including meetings to ensure change indicators are present and prepared for change review, including approval or rejection of all changes.
- Ensure changes have been technically assured and compliant, both internally and with all 3rd party vendors.
- Perform follow up on all changes and review and maintain change management standards and policies.
- Drive reduction of unscheduled and unapproved changes.
- Review and report on SLA performance related to change and team compliance
- Provide adequate support for business projects ensuring they are implemented with accordance to process and with minimal disruption to existing IT Services.
- Work closely with internal and external teams across the business to facilitate collaboration and compliance with change management process.
- Ensure statistical data is maintained and reported to management, team and client as required.
- Typically university qualified with at least 5 years work experience in a Service Management environment,
- Proven practical experience with ITIL, the best practice framework for IT Service Delivery & Service Management
- Collation of monthly reports and the like essential.
- Customer and business facing skills and experience
- Ability to work with stakeholders and vendors
- Ability to chair and coordinate CAB meeting, following up as needed
- Experience in implementing change processes and procedures
Please apply online or contact Tegan Lisyak – Senior Resource Manager on 0458 072 124 or [email protected] for a confidential chat!
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