Senior Client Service Manager

Summary about this job

Detail information about job Senior Client Service Manager. Terms and conditions vacancy

• 6 month initial contract + extensions
• Chatswood location
• $950 - $1055 + Super p/d
• Fantastic opportunity to interact at a senior/strategic level, representing both the Business & Technical Owners interests

AC3 are seeking a Senior Client Service Manager for an initial 6 month contract with a large Government department within the Healthcare sector. 

This role will see you leading a team of Account Managers across the Department while providing a holistic, end to end service relationship acting as an advocate for the customer and ensures that all customer deliverables are achieved while customer satisfaction targets are met or exceeded. 

Essential Requirements:

• Extensive experience and a record of achievement in Customer Relationship Management in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.  This includes demonstrated experience in managing complex customer issues through to resolution.
• Previous Government experience is essential.
• Technology Savvy - must have the ability to know when receiving incorrect advice and push back on this
• Extensive knowledge and demonstrated experience across multiple ITIL v3 disciplines - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

If you'd like to find out more about this long term daily rate contract, please apply now with your current CV for more details.