Helpdesk operative
Service Desk Analyst job, Parramatta, Government agency, $27.5 p/h
Summary about this job
Help Desk & IT Support
Company: Hays Information Technology
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-6031-5085
Fax: +61-2-7470-6598
E-mail: n\a
Site: n\a
Detail information about job Helpdesk operative. Terms and conditions vacancy
- Competitive salary
- Government agency
- Parramatta
Service Desk Analyst job, Parramatta, Government agency, $27.5 p/h
Your new company
A Job is available at a Government Organisation based in Western Sydney for a Service Desk Analyst on a long term contract. Due to ongoing initiatives The organisation requires a service desk analyst to support their operations.
Your new role
A Job is available at a Government Organisation based in Western Sydney for a Service Desk Analyst on a long term contract. Due to ongoing initiatives The organisation requires a service desk analyst to support their operations.
What you'll need to succeed
As well as a minimum of 1 month working on a high yield helpdesk environment you will also be required to possess the following:
- Excellent verbal communication skills in providing instructions, advising and consulting.
- Proficiency in documenting technical investigation and outcomes accurately and concisely
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines
- Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations
- Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction.
- Demonstrated ability to provide support for both hardware and software
What you'll get in return
This is a Government Job offering a long term contract with an immediate start in a great working environment as well as competitive remuneration package in a busy government agency.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.