Customer Care Specialist

Summary about this job

Detail information about job Customer Care Specialist. Terms and conditions vacancy

The Customer Care Specialist is responsible for delivering a world class experience to our customers. As a Customer Care Specialist, you will be responsible for managing all aspects of customer returns and in short you love going above & beyond to exceed customer expectations.

 Responsibilities include:

• Make sure our customers love us!!
• Create customer loyalty through world class service and assisting our customers in a timely manner
• Manage customer return requests
• Facilitate customer credit requests
• Assist with Customer Collections and Redirections
• Work alongside vendors to obtain RMA’s for faulty products
• Assist with high severity requests or escalations as needed
• With your expertise & on the job learnings help minimise future returns and faults
• Bring multiple departments together to deliver solutions that may not exist yet
• Build and maintain strong, long-lasting customer relationships
• Complete projects for management as needed
• Proactively engage customers to identify potential issues before they happen to minimise returns

Skills/Experience required:

• 1-3 years of experience in customer facing position
• Understanding of logistics and supply chain methodology
• Essential to have superior computer skills
• SAP experience desired but not essential
• Highly self-motivated, energetic, positive and helpful
• Ability to work in a fast-paced team environment
• Detail oriented, with ability to communicate effectively through e-mail and on phone
• Able to solve problems quickly, even when there are no pre-existing solutions
• Strong sense of urgency when it comes to helping and advocating for our customers
• Comfortable with very high expectations and challenging goals
• Decisive - be purposeful, quick to assess the situation, and make decisions

If this sounds like you, come join the team dedicated to exceeding customer expectations!