Team Leader - Wintel

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Lead a team of technical support professionals within the IT Outsourcing group to ensure best practice support methodology is practiced.

Summary about this job

Team Leaders

Company: Datacom is one of Australasia’s largest professional IT services companies

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-3679-5540

Fax: +61-8-6896-1685

E-mail: n\a

Site: n\a

Detail information about job Team Leader - Wintel. Terms and conditions vacancy

Continual development of technical capabilities
Integral part of service delivery
Be part of a high performing team

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment.

About the role

The Wintel Team Leader is responsible for leading a team of technical support professionals within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. This team encompass the following technologies:- Windows, Cloud Services, Virtual Infrastructure, and Citrix.

Key skills required in the role:

Experience in leading a team of five or more staff within an I.T. focused delivery role
Solid understanding of Wintel technologies and support processes across an outsourced delivery environment
Technical proficiency in Office 365,VMware,Skype for Business, Powershell,SCCM and Active Directory
Knowledge of Public Cloud Infrastructure (Azure, AWS and Citrix Cloud)
Past experience in managing complex incidents across multiple delivery units internally and externally
ITIL Certifications
Exceptional interpersonal skills
Excellent written and verbal communication skills in both a technical and non-technical format

About you

You have demonstrated ability in communicating across hierarchies and skill sets and you operate with a high level of energy.

You are an autonomous worker, but the success of the entire team is important to you, and you strive to be inclusive and inspiring in achieving that success and can demonstrate a history of doing so.

As a Team Lead you have the ability to inspire and lead your team to achieve outcomes, together with keeping those day to day administrative tasks ticking over.

All Datacom roles have a common foundation which focuses performance to deliver services with fresh-thinking and enduring high-performance in accordance with Datacom's values. The right person will have the ability to think differently and to work to this defined set of values.

Interested?

Datacom offers a flexible work environment that supports career progression, work life balance and encourages professional development.

If you have the qualifications, experience and attitude to be successful in this role we would love to hear from you.

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