Incident Manager
CP is a key ICT program with the Department of Defence to supply centralised processing services.
Summary about this job
Other
Company: Leidos Australia Pty Ltd
Location: ACT
Work type: Full Time
Salary: n\a
Phone: +61-7-9701-6361
Fax: +61-8-8623-5655
E-mail: n\a
Site: n\a
Detail information about job Incident Manager. Terms and conditions vacancy
- Collaborative, fast paced environment
- Global science & technology leader
- We value career growth and development
Company Description
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in government, defence, intelligence, border protection and health markets. The company's 32,000 diverse and talented staff support the vital missions of our customers. Leidos has annual revenues of approximately US$10 billion.
Job Description
Your new role
CP is a key ICT program with the Department of Defence to supply centralised processing services. The Incident team are responsible for ensuring that all Incidents are resolved as quick as possible to restore services.
Key activities include
• Chair Conference calls
• Liaise with clients of all levels
• Keep track of porgress against SLA's
• Ensuring all Incidents cases and records are accurately maintained and are of quality in content
• Complete Post Incident Reports
About you and what you'll bring
• Experience within an IT service desk environment
• Ability to work in a team environment as well as autonomously in a professional environment.
• Ability to assist in the resolution of conflict
• Strong customer service focus with the ability to empathise as well as prioritise
• Proven ability to deliver a quality client service, under direction
• Ability to develop and maintain productive internal and external relationships, partnerships and networks
Qualifications
- ITIL V3 Certifcation highly regarded but not essential
Additional Information
This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 or NV-2 security clearance .
With over 20 year's local experience, Leidos Australia provides an unparalleled breadth of capability to our customers through our highly skilled and cleared local workforce; now in excess of 900 people. We are committed to delivering innovative and cost effective solutions, managing risks, working collaboratively and drawing on our global experience. We aim to be the market leader in government science and technology solutions and a respected employer in the community.