ITSM Developer (Cherwell)

Summary about this job

Detail information about job ITSM Developer (Cherwell). Terms and conditions vacancy

Green Light are looking for a ITSM Developer/Administrator, to join our Information Technology Operations. The overall purpose of this position is to work on configure, develop, and deploy solutions on the Cherwell platform.

We are seeking an experienced Cherwell Developer to join our growing IT Service Management training and consulting practice. The Administrator understands company, departmental and customer requirements to design and develop solutions. Experience should include Service Quality.  This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required. Ideally someone who has worked on Services Quality. This is a hands-on, technical position. 

The Cherwell Developer/Administrator will work  customer requirements into fully functional solutions based on the Cherwell Service Management and Cherwell Asset Management platform.


Responsibilities:


ITSM, in particular Cherwell Administrator/Implementer/Developer

• The ITSM Developer will act as a SME for the Cherwell platform and be responsible for improvements.
• Serve as an ITSM process subject matter expert (SME)
• Manage and support Cherwell
• Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements.
• Drive process and organizational maturity as it pertains to IT Service Management and ITIL.
• Perform regular audits as defined by the ITSM policies, processes, and procedures.
• Focus on Continual Service Improvement (CSI) and drive change within the ITSM policies, processes, and procedures based on the service improvements identified.
• Assist in the data collection for organizational metrics.
• Provides related technical support and creates ITSM training course materials, training needs assessment; conducts training as needed.
• Design, implement, train and perform ongoing operations and maintenance on the Cherwell Service Desk applications.

Requirements:

• BS degree in computer related field or equivalent work experience. If equivalent experience, high school diploma required.
• 3-5 years of experience configuring and developing customer solutions on the Cherwell Service Management platform.
• Experience with ITIL framework and Agile/SCRUM.
• ITIL Foundations Certified preferred.
• Performs configuration, security administration and ensures data quality of ITSM application software.
• Administers and documents design of ITSM systems for reliability and business recovery.
• Technical knowledge of Microsoft SQL, LDAP, SAML, and Active Directory.
• Programs using languages such as Cherwell mApps, HTML, XML and VB.
• Experience in Cherwell development in a multi-environment setting i.e. dev/production.
• Knowledgeable of Cherwell application installation and administration.
• Ability to learn new technologies quickly and thrive in a fast-paced environment.
• Working knowledge of website development, using current industry standard languages and techniques (such as HTML).
• Three+ years’ experience working with writing, installing and supporting IT Service Management applications (particularly Cherwell or ServiceNow) in a large-scale environment or an equivalent combination or training and experience.
• Hands-on development, maintenance, and support experience with the ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups, roles, etc.
• Excellent oral and written communication skills within a business and/or technical context, particularly with translating customer requirements into technical implementations
• Customer focused with a high level of customer service and interaction skills
• Strong team-oriented interpersonal skills with a demonstrated ability to function as a consultant to ITSM clients and others as needed
• Demonstrated ability to plan, organize, and execute with strong problem solving skills

 

If interested in the role, please contact Deeksha Khanna– Sr Resource Manager on [email protected] for further information.