Customer Success Director - APAC

Summary about this job

Detail information about job Customer Success Director - APAC. Terms and conditions vacancy

Leading and well regarded global vendor are looking for an APAC Customer Success Director to manage the team of 5 Customer Success Consultants across approximately 250 tier-one and tier-two customers.

Responsibilities:

• Managing diverse teams building collaboration and teamwork
• Drive accountability and achievement in a high performing team
• Responsible for driving customer renewals and high customer satisfaction
• Acting as a thought leader

Desired Skills and Experience 

• 6+ years in Customer Success Management, with experience and success as a coach and/or mentor
• Ability to successfully lead projects and manage people
• Expertise in demonstrating solution value to customers 
• Excellent interpersonal skills 
• Highly refined presentation skills, both virtual and live 
• Superior facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively 
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy 
• Effective project management and organizational skills 
• Superior skills in critical thinking, problem solving and decision-making that balance analysis with responsiveness for independent, solution-focused action 
• Superior self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance and professionalism 
• Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team