IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Permanent Opportunity
• Immediate Start
• Great team culture & working environment

• Full Time Employment
• Varied role including phone support, 
• Working in the Oil & Gas Industry

Contract Resources, established in 1989, is a dynamic global organisation providing specialised Industrial and Mechanical services to Refineries, LNG, Petrochemical and Industrial Plants. We have operations based in Australia, New Zealand and the Middle East. Our client services include Catalyst Handling, Mechanical Services, Tank Cleaning, Environmental Services, Industrial Coatings and Pipeline Services. Safety is at the heart of our company culture.
  
We are currently looking for an experienced IT Support Officer to join our team in Brisbane. This is a full time permanent role commencing immediately.


Day to Day you will....

• Provide first line support for any information technology related issues.
• Assist by phone, email and using a ticket management system.
• Perform hands on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems and applications
• End user support and Track helpdesk issues to resolution.
• Update the internal knowledge base with issue resolution details.
• Documentation.
• Track user account creation, changes and deletions.
• Perform password resets.
• Support computers, laptops, tablets and smart phones.
• Monitor backup system alerts and escalate errors.
• Maintain user accounts including rights, permissions and systems groups.
• Escalate problems as required to Tier 2 and Tier 3 support teams (internal and external).
• Asset management.
• Perform post-resolution follow-ups to help requests
• Office 365 – User creation and management.

 
Ideally, you can.....

• Quickly and accurately determine incident scope and impact.
• Follow up on tickets at pre-defined intervals until resolved.
• Take ownership of tasks and follow through to ensure complete resolution 
• Take a personal interest in and responsibility for the quality of support offered and work performed
• Boast strong communication skills with a focus on customer service.
• Be available for occasional travel to our interstate offices and sites within Australia 

Your technical skills and experience will include....

• 6 months to 2 years of relevant IT Support experience.
• Effective trouble shooting and problem solving skills.
• A sound working knowledge of the Microsoft Office Suite and Windows desktop operating systems
• Basic - Intermediate knowledge of AD, MS Exchange and DNS
• Functional knowledge of Windows networking 
• Experience working in a large end-user corporate environment.
• Experience with SOE imaging, PC and laptop hardware provisioning.

What we offer...
  
We offer full-time employment with the opportunity to work for a fast growing and international company. You will have the opportunity to learn and develop your technical skills and abilities within a large enterprise environment (400+ users).  If you are seeking a challenging and rewarding role with a dynamic, growing organisation, please forward your resume and cover letter to [email protected]. 

Please note: You will be required to complete a satisfactory pre-employment medical including drug and alcohol testing.


Contract Resources acknowledges the Traditional Owners of the lands on which we work. As part of our efforts to positively impact the communities and broader economies in which we operate, we strongly encourage Aboriginal and Torres Strait Islanders to apply. We are also an equal opportunity employer in compliance with WGEA and encourage applicants from all genders.