TIER 2 - TECHNICAL SUPPORT

Summary about this job

Detail information about job TIER 2 - TECHNICAL SUPPORT. Terms and conditions vacancy

• Are you looking for a solid and practical IT foundation to build your career
• Do you find yourself quietly pleased with yourself every time you manage to help someone with their technical ‘stuff’?
• Do you love hearing the ‘a-ha’ moments when talking to customers, knowing you just made their day a whole lot easier? 
• Do you find yourself researching the latest updates just for fun?

 
Your mission.
Bring your IT skills (practical OR qualifications - both is even better!) into our clients team to provide help desk second level support services to our clients. You will have 2-3 years practical IT experience; OR be Microsoft Certified Professional (MCP), Citrix Administration (CCP) or Cisco Networking (CCNA) qualified.
 
Your exceptional service skills are complemented by your technical skills in monitoring and managing incidents, issues and problems within agreed Service Levels. You thrive in an environment where uncertainty and problem solving is essential. This is an opportunity to build strong and trusted relationships through phone and the occasional onsite / field experience.
 
Our Client:
Our client is a leading supplier of innovative, outsourced Information Technology support specialising in the health and aged care sectors.  Their ability to work closely with customers ensures solutions are designed to meet specific requirements and objectives. This strength enables them to deliver a wide-range of personalised and flexible solutions, personalised and ensuring the best service possible.
 
We’re looking for you.  
Be part of building our achievement focused culture. We are values driven and the “how” matters just as much as the “what”. We need your unique blends of service and technical prowess; tenacity and positivity.  If you think we could be a good match, we want to hear from you.
 
If this sounds like you, please APPLY NOW, sending us your resume and cover letter for a confidential conversation.