Service Desk Analyst - Contract

Summary about this job

Detail information about job Service Desk Analyst - Contract. Terms and conditions vacancy

A Large well known state owned corporation is urgently seeking two experienced service desk analysts to join them on long terms contracts based in their state of the art offices on the central coast.

The primary purpose of the role is to provide service desk support to the business as the first point of contact for end users requiring technical guidance. Responsible for displaying a high level of customer service and problem solving in providing desktop support, user administration, new hardware and software rollouts.

Key accountabilities:

• Provide a range of support which includes specification, setting up, and testing of computer systems and peripherals within established standards and guidelines
• Provide desktop support to users and act as a go-to person for any PC related issues, including building images of PCs
• Undertake and coordinate set-up activities for information technology devices and systems and monitor their performance to limit or prevent the loss of service to end users
• Prepare the business and Information Services for the implementation of projects and new technologies and support the roll-outs as they occur
• Establish and maintain a log of issues arising related to user administration
• Document service support, where required, and ensure compliance with adopted process and guidelines
• Provide ad hoc support for project work as required
• Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages

Maintain current knowledge of emerging trends and development in support for information services

If your skills and experience are a good match for this role 'Apply Now' or call Tom Goater from Clicks on 02 9200 4441 for more information.

(SK98704A)