Level 1&2 HelpDesk Officer
All vacancies of Australia • Information & Communication Technology • Level 1&2 HelpDesk Officer
New HelpDesk Officer Role. Must have minimum 2+ years experience managing 30+ calls volume per Day. 3+ month contract at $30 per Hour super inclusive
Summary about this job
Help Desk & IT Support
Company: Green IT Talent Pty Ltd
Location: Melbourne
Work type: Contract/Temp
Salary: $25 - $29.99 per hour
Phone: +61-8-7577-7637
Fax: +61-8-9513-7028
E-mail: n\a
Site: n\a
Detail information about job Level 1&2 HelpDesk Officer. Terms and conditions vacancy
- 3+ month contract role
- Excellent customer service skills
- Experience with large call volumes needed
Our client is seeking to add a HelpDesk Officer to their established team. This business supports over 10,000 users in a busy and dynamic environment. Confidence providing excellent customer service in a high call volume environment is a must. Key requirements include;
- Must have experience in Active Directory/Troubleshooting/Password Resets/Other remote support
- Must have experience with call logging software
- Knowledge of ITIL framework required
- Must have experience supporting & logging 30+ calls per Day
- Must have proven skills to resolve issues beyound scripted material
- Must have Australian PR
Please submit your resume in Word Format only using the link provided. No calls please.
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