Team Lead Help Desk
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Great opportunity for a senior technical lead to join a well known Australian organisation.
Summary about this job
Help Desk & IT Support
Company: Balance Recruitment
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2895-8691
Fax: +61-7-9705-6047
E-mail: n\a
Site: n\a
Detail information about job Team Lead Help Desk. Terms and conditions vacancy
Great opportunity to champion and drive customer centric support across the service desk team. Our client is a well known organisation, a true market leader and global success story.This role represents the perfect opportunity to work with a large multinational and show them what you can do! You will be the technical lead and SME for all site related operations, procedures and small projects. The role will also be providing 1st and 2nd line support and step up to tackle complex problems. It will suit a self driven, motivated person who can show willingness and aptitude around problem solving.
The successful person will have accountability across customer service delivery, knowledge base management and continual service delivery. Ideally, you should be able to demonstrate the following experience:
- 5-7 years experience in IT Service Support
- Strong technical background in Outlook, AD, Windows OS and MS Office365
- Exceptional customer service ethos and sparkling communication skills
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