Support Specialist - Citrix / Wintel

Our client based in Sydney's Western Suburbs is looking to hire a Support Specialist for their Wintel/Citrix support team.

 
Primary technical knowledge is around Citrix XenApp and XenDesktop (6.x and 7.x)

Day to Day Responsibilities

• Primary responsibility is working with customers, vendors and internal staff to resolve incidents and deliver service requests within SLA requirements across their Citrix DaaS and Wintel hosted environments
• Assisting project technical staff on project tasks and implementation of related tools/processes for improving data centre efficiency and monitoring
• Engaging with the support helpdesk team to transition knowledge and processes

 
Rostered after-hours support work is required as part of this role
 
Technical Skills and Experience

• Support and maintenance of Citrix XenApp and XenDesktop (6.x and 7.x, Studio, Director, Storefront and PVS (highly regarded if you have experience with Citrix monitoring tools such as Citrix Insight)
• Microsoft Windows platform support - Server OS administration and support, knowledge of Active Directory, Exchange, Windows; file/print, group policy, patch management
• Experience supporting/administering centralised AV security software (e.g. Trend Micro Suite) 
• Experience with Citrix Application Layering would be ideal but not essential
• Previous experience working within a large technical environment is essential

 
Essential Personal Skills: 

• Strong communication, interpersonal and customer service skills
• Ability to multi-task
• Strong sense of urgency
• Friendly and outgoing

If you meet the above criteria please click the "APPLY" button below and send us your resume in Word format without delay.