IAM Support Engineer

Summary about this job

Detail information about job IAM Support Engineer. Terms and conditions vacancy

• Reliability: Do what we say we will do when we say we will do it, every time.
• Transparency: Full disclosure, integrity and honesty in all things.
• Reciprocate: Give back and assist as much as possible, whenever possible.

We believe in bringing craftsmanship back to technology, because as technology artisans, we passionately care about the quality outcomes we leave behind.

Our Managed Services team (VMS) is growing massively, having expanded by 5-6 engineers over the past 6 months, we're looking to add to the team with a SecOps/Security Support Engineer.

This role will work well for someone who either comes from a traditional System Engineering background, managing AD or Director Federation Services, or someone already in the security space.

This is not your traditional support team - the role is about 50% BAU, 50% build. We want people who are natural tinkerers, go looking (and know where to look) for problems and has the confidence and knowledge to function as an SME.

What you'll be doing

• Take responsibility and ownership of the end to end management of all level 3/4 IAM support queries - be the first and last call
• Maintain a high standard of documentation
• Work closely with the Senior Engineers in the provision of application support
• Take a proactive approach to support - finding and fixing rather than waiting for the tickets
• Functioning as a trusted advisor to the client and help to maintain a strong relationship with key stakeholders

Requirements

The 'must haves':

• Understand Identity and Access Management principles and practices
• Good all-round understanding of the Internet and internal web technologies (AD, DNS, DHCP, Load Balancers, Firewalls, CAs, Webservers, HTTP)
• Ability to identity, troubleshoot and resolve issues in a live production environment, without buckling under pressure
• Have previous experience in a similar role within the security/IAM field
• Have experience monitoring distributed system application architectures
• Ability to read and understand code (preferably Java)
• Solid communication skills, both written and verbal
• Ability to learn quickly, have a true passion for technology

Desirable

• Knowledge and/or hands on experience with IAM software (we use Ping, Sailpoint and CA API/Layer 7)
• Practical experience with OAuth and SAML
• Ability to code/script

Benefits

Join a fast building and already-strong VMS team. You won't just be stuck doing IAM, as you and the team continue to grow, there will be opportunities to get across DevOps, AWS and API support also.

On a broader note, we treat everyone at Versent like adults - you manage your own time, you'll be working from a mix of client site and the office based in the City, however we support flexible working arrangements. We have tech talks every Friday with food and drinks, social events monthly, PS4 in the office along with a ping pong table. Most importantly, we're a family and do whatever we can to support everyone.

Salary package is completely dependent on experience, comprising of a base + super + on-call.

WHY WE'RE DIFFERENT

You know, work doesn't have to feel like work. In fact, we don't want it to. That's why we've cultivated an environment based on creativity. Because when people who care about their craft are given the freedom to explore possibilities without restriction, amazing things can happen.

OUR CULTURE

No cool cliques, just hard-working humans generating ideas and devising solutions in a creative, collaborative work space. Professional but not corporate, we believe success is achieved through strong leadership (without interference from middle-management) and an autonomous working environment backed by the moral support of like-minded peers.

Versent Values and Behaviors

• People: We believe in a positive team with family spirit, because life is to short for anything else.
• Customer: We create remarkable experiences for customers and treat them as you would wish to be treated.
• Quality: Be Artisans who care for their craft and lead change through continuous improvement.
• Reliability: Do what we say we will do when we say we will do it, every time.
• Transparency: Full disclosure, integrity and honesty in all things.
• Reciprocate: Give back and assist as much as possible, whenever possible.