Service Desk Engineer

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This is a “have you tried turning it on and off again” position :-)

Summary about this job

Help Desk & IT Support

Company: Kiandra IT

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-8350-1942

Fax: +61-3-2692-1614

E-mail: n\a

Site: n\a

Detail information about job Service Desk Engineer. Terms and conditions vacancy

Amazing team with lots of ability to learn and develop
Great CBD offices
Awesome company to work for

Service Desk Engineer

A typical day on the service desk will see you completing daily service desk tasks including logging requests, fielding queries, managing tickets, escalations and reviewing client network system health, information gathering and troubleshooting, communicating proactively and effectively with incident stakeholders within agreed service level agreement commitments. Exceptional client service is our mission and our Service Desk team are the frontline to achieving this. Our core business hours are from 8am-6pm and the service desk shifts will be according to a rotating roster. The right person, will thrive working in a team, be able to pitch in to help their colleagues if necessary and always treat others with fairness and respect.

Required Skills & Experience:

1+ years of commercial IT experience
Minimum entry level Microsoft Certification/s
Previous experience working for a managed service provider (ideal)
Fundamental IT/Network skills
Technical skills in Microsoft OS (10, 8.1, 8 and 7)
Technical skills in Microsoft Office 365, 2013 and 2010
Experience in supporting Apple technologies
Understanding of ITSM
Exposure to ConnectWise PSA
Windows Server OS (Exchange, Active Directory)
Citrix/XenApp support

To be successful in this role you will have:

Strong client focus and drive for customer satisfaction
Excellent verbal and written communication skills
Prioritisation abilities to distinguish between what is most urgent and what can wait
Initiative to proactively identify what needs to be done and take action
High attention to detail and quality focus
Desire to continually improve your knowledge and skillset through industry certifications

If this sounds like you then apply now!

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