Support Consultant - Enterprise Content Management - ECM

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Using your knowledge and experience in Enterprise Content Management, deliver a world class customer support experience

Summary about this job

Help Desk & IT Support

Company: Technology One Limited

Location: Brisbane

Work type: Contract/Temp

Salary: n\a

Phone: +61-3-4359-3949

Fax: +61-3-8971-4803

E-mail: n\a

Site: n\a

Detail information about job Support Consultant - Enterprise Content Management - ECM. Terms and conditions vacancy

Play a key role supporting world class Enterprise Content Management software that's changing the world of ERP and used by tens of 1000s of people every day
With over 1000 employees and a support team that's close to 50 there's no limit to where you can take your career with TechnologyOne
TechnologyOne is Australia's largest enterprise software developer, providing solutions to around 1200 customers in Australia, New Zealand, Asia, the South Pacific and the UK

Please note this role will be fixed-term for 12 months.

Do you enjoy delivering a great customer experience and interacting with customers and awesome team members all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If this is you, read on…

As a Support Consultant at TechnologyOne, you’ll be focused on delivering an amazing issue resolution experience to our customers. Using a consultative approach, you’ll respond to and resolve basic to intermediate level service-related issues in the area of Enterprise Content Management (ECM).

In your first 12 months you will…

Participate in an introductory training program to learn our Products
Shadow colleagues and peers to become familiar with job-specific terminology; ask lots of questions
Take ownership and undertake research with customers to fully diagnose issues, and then develop creative solutions and respond within established timelines
Demonstrate initiative to be a self-starter; keep up to date on product additions and changes; take initiative while coming up with new ideas and ways to improve processes
Plan and prioritize day-to-day activities in a fast-paced environment whilst being flexible in your response to time-sensitive information while managing multiple tasks
Stay current with TechnologyOne innovation and application enhancements
Use Salesforce to track and resolve issues: Receive customer inquiries via access channels such as Phone, TechnologyOne Customer Community and email
Gain experience with Windows, Mac and multiple mobile platforms: Become familiar with more in-depth Internet navigation and browser configuration while working with multiple browsers, TechnologyOne Products and communication tools such as WebEx
Meet Service Level Agreements (SLAs) while providing high-quality service
Work some weekends, based on business needs

Your talents…

Experience within ECM; either in the industry or supporting ECM systems
Amazing communication skills, both written and verbal and an ability to communicate with stakeholders at all levels
Demonstrated enthusiasm and passion for assisting customers and communicating in a professional manner
A strong ability to assimilate new information and accurately convey instructions and ideas over a variety of media
A comfort in collaborating with internal teams to escalate and route customer issues and requests for prompt resolution.
Team-oriented and eager to continuously learn and expand your knowledge of the TechnologyOne Products

Who we are…

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software

We pride ourselves on providing our people with earned recognition through career progression,

competitive salaries and a supportive environment. We double in size approximately every 5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hack Day!

For more information on this opportunity; contact Adam Petterson +61 7 3167 7981.

Applicants must have the right to work permanently in Australia.

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