Solutions Architect - Service Management

Summary about this job

Detail information about job Solutions Architect - Service Management . Terms and conditions vacancy

• Long term contract 12 Months +
• Close to Public transport and Free Parking
• Complex & exciting ICT environment

About Us:

Kinetic IT has grown to become one of Australia’s leading ICT managed services providers over the last 20 years, with over 1000 staff getting their teeth into large and complex environments across the country. We have offices in all major Australian capitals and cater to a customer-base that spans a range of industry sectors, including government, corporate, resources and utilities.

At Kinetic IT, we recognise that our people are at the core of our success - that’s why we make maintaining our values and culture a priority. Not satisfied with the status quo, our people are proud to deliver award-winning customer service and enjoy taking on new challenges as the IT industry continues to evolve.

We encourage on the job training, development and like our staff to feel empowered. We have a work-life balance culture and we like to celebrate with sponsored social events.

About the role:

As Solutions Architect you will be responsible for the planning, design and delivery of complex systems in a large enterprise environment. Working as part of the service delivery team you will take a lead role in the continued service improvement of the Service Now tool. You will have well developed capabilities in customer engagement & influencing, requirement gathering and high-level designs across enterprise environments.

This role will see you interacting with a broad range of stakeholders. Day to day you will be working with end-users, team members, partners and key customer stakeholders to provide high quality solutions, drive service excellence & continual improvement. A positive and approachable personality and ability to establish authentic relationships will see you successful in the role, as well as the ability to strategically problem solve. Your ability to actively listen, engage and see the problem from multiple points of view will be critical.

As part of a highly technical division you will have the proven ability to lead and coordinate teams and develop tactical and strategic plans to guide them. This ability to bridge the gap between technical expertise and business savviness will be critical to successful outcomes.

About you:

To succeed in this role, you will offer

• Experience in IT Service Management principles and frameworks
• Knowledge of Integration and application architecture
• A strong background in scoping, estimating and designing complex application systems across multiple technologies.
• A solid background working with a range of ITSM tools including HP, Remedy, and ServiceNow
• Strong analytical and problem-solving skills
• Finely tuned customer engagement & influencing skills
• An ability to lead, coordinate and influence team members, peers and management

Additionally, you will have experience in:

• Project delivery methodologies (waterfall/agile).
• TOGAF & ITIL Certifications

It is also a requirement of this role that you have Australian citizenship in order to obtain AGSVA baseline clearance

How to apply

Check out our website at www.kineticit.com.au. Then, if you think we’re your kind of company, click on the ‘Apply Now’ button. The best bit? Registering your details with us gives you the added benefit of being considered for not just the role advertised, but possibly for any other roles (current and future) with Kinetic IT.

If you have any problems with the application form on this ad, you can also send your application directly to [email protected] with reference number OCREQ0004029