Business Application Support – Level 2

Summary about this job

Detail information about job Business Application Support – Level 2. Terms and conditions vacancy

• 18 months fixed-term opportunity with view go to permanent
• Massive digital transformation phase currently underway; many exciting projects
• Outstanding company culture

About HCF

HCF is Australia's largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric.  We’re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

HCF Australia is undergoing a strategic transformation to deliver new business capabilities to meet its strategic plan. This transformation includes the transformation of HCF’s core IT systems and implementing digital capabilities to deliver an enhanced customer experience. As a key driver in the change, IT is at the forefront of the design, development, testing and implementation of the transformation. The delivery teams play a critical role in supporting this transformation by delivering efficient and reliable digital solutions for the HCF organisation. 

This role exists to provide applications support to Business users that meet the business needs. This includes supporting Microsoft Office Suite, Sharepoint and other business applications such as Avaya Telephony Systems. You will liaise with third party vendors and product owners and become involved with application deployment and client end-user issues.

Key day to day responsibilities include: 

• Provide technical support across an array of application in HCF, especially Avaya Telephony systems.
• Maintain proper documentation and maintain standards, policies and procedures
• Monitor IT Service Desk system for support requests
• Liaise with Business Services Lead to discuss problems and opportunities
• Create, test and implement new applications and systems.
• Take ownership and co-ordination of customer support operations
• Ensure SLAs are closely monitored and met

Key skills and attributes: 

• Bachelor’s degree in Computer Science or a related discipline
• A minimum of 2 years in application support role. 
• Experience supporting desktop operating systems and applications including, Microsoft Office, Windows 7-10, Windows 2012-16
• Demonstrated in-depth understanding of computer  hardware, mobile devices and applications
• Service oriented, adaptable, self-governing, co-operative, with excellent written and communication skills
• Team player with experience leading and collaborating cross-team to ensure successful delivery of solutions 
• Fluency in creating Technical Document

If you meet the requirements for the role as outlined above, then please submit your application.