Senior Systems Engineer

Summary about this job

Detail information about job Senior Systems Engineer. Terms and conditions vacancy

The Current Opportunity

The Senior Systems Engineer is responsible for providing proactive and reactive ICT support to maintain the availability and reliability of Superloop’s customers’ core infrastructure and Superloop’s Managed Services offerings. This includes supporting and maintaining the Superloop hosting infrastructure to deliver services to both our customers and internal business units.

In conjunction with the broader Managed Services team, the Systems Engineer is responsible for the timely action of internal and external incidents/requests within agreed service levels whilst maintaining accurate and timely updates to technical documentation. They will also be responsible for the delivery of both internal and external projects when required.

What we can give you

Work here for the same reasons our leaders work here; it's not just a job for us:

• Work with and learn from some of the industry's legends
• We're here to buck the status quo
• Be part of our ongoing success story as our growth only begins to take-off
• We know when to work-hard but we really know how to play-hard
• Casual and relaxed environment - ditch the corporate attire
• Don't get bogged down with our "Get it done" approach
• We're a progressive technology company - flexible working arrangements are assumed
• Career progression, personal and professional development opportunities as we grow and evolve
• Opportunity to be part of the innovation and continual improvement of our processes and systems

As Senior Systems Engineer, you will

• Manage and resolve core technology incidents and requests for Superloop customers.
• Liaise with customers, third party organisations, and internal stakeholders to ensure maximum availability of a customer’s environment.
• Administer and manage customer infrastructure services, such as backups, restores, anti-virus and other service offerings.
• Administer and manage Superloop’s Managed Services infrastructure.
• Operate and perform duties within company and customer policies, processes and agreements.
• Escalate technical problems within escalation procedures and timelines.
• Identify and address concerns to proactively mitigate issues and downtime.
• Deliver on, and contribute to internal and external projects.

About you

The successful applicant will possess:

• 5+ years experience within an ICT support role.
• Experience and a high degree of aptitude with the following technologies:

Essential:

• Windows Server 2008 / 2008 R2 / 2012 R2 / 2016.
• Exchange 2010 / 2013 / 2016.
• Office 365
• IIS / Apache / Tomcat.
• MSSQL
• Remote access tools.
• Linux / UNIX experience (Debian, Redhat, Suse).
• VMware ESXi 5.0/5.5/6.0.
• SAN Storage (HP StoreVirtual, 3PAR etc)
• Cloud / Infrastructure Management
• Enterprise level backup suite, such as Backup Exec 2010 / 2016, NetBackup, Vranger, Zerto, VEEAM etc.

Desired Technologies:

• MS System Center Suite, specifically Config Manager and Operations Manager.
• Monitoring Systems.
• HyperV-MCP (Virtualisation Administrator).
• VMWARE View Administrator or other VDI Suite.

• CCA-V – Citrix certification highly regarded.
• MCSE/MCSA certification highly regarded.
• Excellent written and verbal/telephone skills, including documentation experience.
• Proactive approach to problem solving.
• Time management skills, including reliability and punctuality.
• Ability to work autonomously, and part of a team.
• Passion to continuously develop knowledge and skills.
• Ability to professionally and appropriately communicate and manage internal and external stakeholders at all levels of the organisation.
• Ability to work flexible hours to meet the needs of the business.
• Coaching and mentoring skills to develop junior team members.
• Ability to build relationships, work collaboratively with, and gain the trust of both internal and external stakeholders.
• Ability to translate and communicate to a variety of stakeholders on technical matters.

About Superloop

Founded by Bevan Slattery in 2014 and listing on the ASX in 2015, Superloop started out as an infrastructure company designing, constructing and operating carrier-grade dark fibre networks throughout Australia, Singapore and Hong Kong. Superloop has since made a number of strategic acquisitions, including Cinenet, ApexNetworks, BigAir Group, SubPartners, GX2 and NuSkope which expands our competitive capabilities into international submarine connectivity, fixed-wireless, cloud & managed services and cybersecurity.

At Superloop the customer is at the centre of everything we do. We strive to always provide an exceptional customer experience from first contact all the way through to contract renewal. We do this through delivering future-focused products, fully supported by our capable and driven teams.

We're a fast-paced and growing company with a start-up feel. We're led and mentored by industry veterans who love technology and pushing its capabilities to the limits.  Each and every one of our valuable team members are dedicated to being at the top of their game and hungry for success. Being part of a team like ours gives you the fantastic opportunity to take ownership of your work and to be truly innovative; in fact, we encourage it!

So, what now?

If this sounds like a role you'd be perfect for and a team you want to be a part of, apply now!

Only shortlisted applicants will be contacted.  While we do enjoy working with recruitment agencies, we ask that you do not contact us about this vacancy.