Executive Support Analyst
Deliver a premium level of support services to Suncorp Group Executives, ensuring the technology they use is available, serviced and supported.
Summary about this job
Help Desk & IT Support
Company: Suncorp
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4776-4676
Fax: +61-7-6279-7510
E-mail: n\a
Site: n\a
Detail information about job Executive Support Analyst. Terms and conditions vacancy
Executive Support Analyst
- Deliver a premium level of support services to Suncorp Group Executives.
- Deliver an exceptional customer experience.
- Flexible working conditions.
The Role:
To deliver a premium level of support services to Suncorp Group Executives, ensuring that the technology that they rely on is available, serviced and supported. This role will deliver an exceptional customer experience through building rapport, identifying customer needs and taking ownership in managing customer enquiries through to resolution.
Key Responsibilities:
- Issue Prevention: Improve the availability of important technologies by proactively undertaking periodic inspections of equipment to determine fitness for purpose, and on identification of issues, resolve these before they impact the customer.
- Service Restoration: Effect the rapid restoration of service for all incidents reported by the customer group ensuring a speedy response, accurate data recording, precise diagnosis and first time fix.
- Service Escalation: Where you are unable to restore service, escalate incidents to support groups to effect rapid restoration of services, and ongoing problem investigation and resolution if required.
- Maintain Business Technology information repositories to ensure they accurately reflect the currently supported environment.
- Deliver continual proactive process improvements within the Business Technology environment in co-ordination with business and support units.
- Identify and report operational risks to Team Leader
- Executive support for Executives and Managers that reside or visit in 123 Albert St or 266 George St. (Brisbane Square)
Skills & Experience:
- Extensive experience of working within a technical Service Desk environment.
- Highly competent technical skills relative to the Suncorp SOE.
- Experienced in building successful relationships with stakeholders.
- Advanced Technical skills in relation to Desktops, SOEs, Treasury applications and Telephony support.
- Previous experience supporting Executive team members
- A working knowledge of desktop computers, LAN & WAN.
- Competent in the use of MS Office, Outlook or Lotus Notes, Windows 2000/XP/Win 7/Citrix.
- Understanding of Mobility, Telephony and Printer technologies.
Benefits :
- Flexible working arrangements i.e. working from home 1 day per week.
- Up to 25% off insurance, Banking, superannuation.
- Employee share scheme.
- Study Support, Employee Referral Program ($600), Years of Service Recognition.
- Discounted home Loan and Personal Loan rates.
- 25% off the best premium across personal insurance brands and products.
About Us:
Our commitment to our people has spurred a culture where team members are empowered to make decisions and people are able to succeed in a supportive environment that rewards achievement. Combined with a diversified mix of businesses, Suncorp provides a broad range of career development opportunities across an array of business areas.
For additional information about the company click on link below.
If this sounds like you, apply on Seek now! For further information please contact Catriona Walshe on [email protected]
In submitting an application, you are confirming agreement to our Privacy Statement.