Business Analyst - Contact Center Consolidation, ASX100, Modern Offices

Summary about this job

Detail information about job Business Analyst - Contact Center Consolidation, ASX100, Modern Offices. Terms and conditions vacancy

Are you a Business Analyst, with experience working on contact centers projects, wanting to work on a huge, cross-Business Transformation project for a large, ASX listed organisation.

This is a great opportunity for a Business Analyst to work for a highly reputable organisation who genuinely push career progression, on an enterprise-wide transformation? 

If this is you and you're seeking a role based in the CBD, then hit the Apply for this job button now to find out more about this excellent opportunity.

You are:

You’re a Business Analyst, ideally with a background in Finance, Insurance or Banking, with strong experience working on Contact Centre projects with an understanding of the inner workings and business requirements. 

You'll have excellent Stakeholder management skills and you enjoy facilitating workshops and liaising with different areas of the business to understand their requirements. 

Significant experience in transformation roles is an advantage & you'll be personable, friendly and approachable to be the right cultural fit.

The role:

As a Business focused Business Analyst, you will be working closely with Stakeholders and Vendors to carry out gap analysis and Current State vs Future State of the contact centers to ensure all implementations are carried out correctly and align with the Business requirements. 

Previously utilising five different call centers across Australia, the firm is now consolidating that into one location with a call center of 200 staff.  


They are:

This is an ASX 100 listed financial organisation who are undergoing a huge transformation. Recognised as a fantastic place to work, they foster a flexible environment & push a great work / life balance.  
 
They have state of the art CBD offices and utilise the very best technologies, focusing on rewarding good work and helping staff achieve their goals.


Requirements / Skills:

• Strong experience as a Business Analyst 
• Experience working across contact center projects 
• Strong business-facing & stakeholder management skills
• Excellent ability to work with various business units
• A flexible & pragmatic approach 
• Financial services experience ideal

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY for this job button below.

You can also contact Danielle directly at: 
Danielle Barton
02 9993 1021