Systems Engineer
All vacancies of Australia • Information & Communication Technology • Systems Engineer
Level 3 Support Whilst Mentoring Team - Career Progression & MS Certifications Offered - Located in Parramatta
Summary about this job
Networks & Systems Administration
Company: Genesis IT&T P/L
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-2800-6710
Fax: +61-3-6125-4466
E-mail: n\a
Site: n\a
Detail information about job Systems Engineer. Terms and conditions vacancy
- Broad Technical Exposure including Project Work
- Parramatta Location
- Certifications Provided
Description
- Ensure that requests for services are actioned and resolved within SLA limits
- Take ownership of escalated tickets and action until resolved.
- Provide Root Cause Analysis to customers.
- Identify Problem issues and provide recommendations and/or solutions.
- Be the subject matter experts in nominated fields.
- Be able to design and implement solutions from conception to deployment to sign-off.
- Follow processes and guidelines to achieve the best outcome.
- Provide customers with regular updates.
- Ensure that industry best practices and benchmarks are applied whenever possible.
- Provide technical leadership and feedback to Level 1 and Level 2 SDE’s
- Minimum of 5 years’ experience working in level 2/3 support in an MSP environment.
- Certifications such as ITIL. MCSA, MCSE or MCITP, VMware VCP, CCNA or Sophos.
- Experience across HyperV, Microsoft (AD, Exchange, SQL), Network (WAN/LAN/Routers/Switches/Firewalls), Cloud Solutions and Storage technologies
- MS Windows Servers, Cloud Migration experience including Office365 are essential
- Ability to work unsupervised, to a very high standard and have excellent problem-solving skills
- Have excellent communication skills and a strong customer service focus!
- Be able to work flexible hours
- You own a valid drivers license and have your own vehicle
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