Senior Application Administrator
Yarra Trams is looking for an experienced Application Administrator to develop, maintain and support depot applications.
Summary about this job
Web Development & Production
Company: Yarra Trams
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-1129-2660
Fax: +61-2-2101-3784
E-mail: n\a
Site: n\a
Detail information about job Senior Application Administrator. Terms and conditions vacancy
About this job
Yarra Trams is looking for an experienced Application Administrator to develop, maintain and support depot applications.
What the role entails
Reporting to the Team Manager, Asset and Depot Applications, this role will work collaboratively with internal and external stakeholders to develop and deliver technology solutions in support of our contractual obligations. The role involves:
• Analysing business requirements / processes, documentation and providing feedback to stakeholders;
• Coordinating service requests as assigned from the Service Management process;
• Undertaking problem and incident management;
• Providing input into and supporting application capacity planning, maintenance, monitoring and tuning;
• Undertaking support activities outside ordinary hours where required, such as in the instance of significant incident and/or problem management;
• Detailed analysis, design, configuration of application solutions;
• Developing and maintaining application Functional Specification documentation;
• Proactively monitoring application performance, application use and data compliance
• Performing Level 2 support activities where required;
• Assisting with delivery of development/upgrade projects;
What you will need for this role
To be successful in this role, you will have:
• Tertiary qualifications in Information Technology and/or significant proven experience, relevant to this discipline;
• Experience in implementing, configuring, maintaining, supporting and managing complex, business critical applications;
• Proven analytical and problem-solving abilities
• Knowledge of and experience in software development;
• Experience in working with small to medium application management teams;
• Experience in managing stakeholder and user relationships;
• Systems analysis and support skills;
• Proven customer engagement skills, including the ability to pro-actively resolve issues and increase customer satisfaction;
• Excellent written and verbal communications skills to ensure effective communication with all levels of the business;
• Understanding of ITIL processes
• A Victorian Driver’s License
If you are interested in this career opportunity, please apply online at jobs.yarratrams.com.au/ci