Cisco Annuity Specialist

Summary about this job

Detail information about job Cisco Annuity Specialist. Terms and conditions vacancy

Dicker Data is an Australian owned and operated ASX listed (ASX: DDR) hardware and software distributor, with a positive family centric culture and a long-standing record of gender equality and diversity.

Based in Kurnell, an exciting opportunity exists for a sophisticated and intuitive Operations & Annuity Specialist to join the innovative Cisco Team, reporting to the Cisco Services Team Leader. Immersed in our vibrant and dynamic culture, your role will be essential in providing operational excellence within the Cisco Business Unit and assisting Cisco Operations, Cisco Services and Internal Sales teams. You will hit the ground running as a brand ambassador with a passion for service excellence, where challenging daily tasks await and endless opportunities abound.

Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team, and to optimize their drive to get the job done. Don’t miss this opportunity to become a vital member of our innovative and passionate team!

What you will need to succeed in this role:

• Minimum of 12 months experience with Cisco Annuity
• High level of knowledge in managing all facets of complex Cisco Annuity transactions
• In-depth knowledge of the Cisco Services Contract Centre (CSCC) online portal
• Sound knowledge of the broader Cisco hardware portfolio
• High level of initiative and enthusiasm
• Strong work ethic
• Ability to work under pressure and effectively prioritise work
• Excellent written and verbal communication skills
• Ability to communicate and liaise with all levels of customer and supplier contacts
• Intermediate MS Office literacy and ERP applications knowledge.

What you will do in this role:

• Undertake training with the relevant Cisco Annuity subject matter experts to build and maintain your Cisco knowledge. It is a requirement of this role that you have a comprehensive understanding of the CSCC and end to end business process requirements.
• Provide suggestions to improve existing business processes and procedures and maintain accurate documentation to reflect the current business process.
• Provide support and training to new team members to allow them to succeed in their role.
• Provide support to the department’s leadership as requested – this may involve participating in systems testing and acting as an escalation contact.
• Issue, review and respond to Quality Reviews in a professional and timely manner.
• Monitor and manage the Cisco Annuity open orders to ensure that orders are processed as per the associated Service Level Targets.
• Create and/or load purchase orders in Pronto and, where required, generate the necessary configuration files and CSCC quotations required to fulfil the customer's ordering requirements.
• Follow up on problem orders and interact with the appropriate Cisco/reseller representative or department to resolve the outstanding issue to enable the order to be processed.
• Review and manage reseller and Cisco order amendments and update Pronto as required.
• Interact with suppliers and resellers via email, telephone and online order management tools to manage the purchase orders lifecycle.
• Review open orders on a daily basis to ensure that the customer's order is fulfilled in a timely manner.
• Review rejected orders or CSCC quotes and update the sales order accordingly and work with the relevant department to resolve the issue.
• Monitor and respond to email enquiries that are received via the Cisco Annuity team email inbox.
• Create Cisco Annuity product SKUs in Pronto as required

Your rewards in this role:

• A highly competitive salary package depending upon experience
• A positive family centric culture and long-standing record of gender equality and diversity.
• Convenient on-site parking
• Staff only on-site gym & weekly corporate yoga classes
• A selection of freshly prepared lunch options provided daily
• On-site ergonomics consultant
• A relaxed, modern office setting with smart casual dress
• Discounted health insurance options
• Access to comprehensive discounted superannuation products and insurance
• Various banking and finance benefits
• Travel and lifestyle benefits
• A professional environment comprised of driven yet supportive teams

Only those with the legal right to work in Australia may apply for this position.

Only short-listed candidates will be contacted.