L1 Helpdesk Engineer
CBD based - L1/L2 Helpdesk Engineer - Help with training and continued certifications for career progression
Summary about this job
Help Desk & IT Support
Company: 2XM Technology Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-6438-5297
Fax: +61-2-1925-2624
E-mail: n\a
Site: n\a
Detail information about job L1 Helpdesk Engineer. Terms and conditions vacancy
Company
Based in the heart of the CBD the role is a Helpdesk Engineer role to support via phone, email, and remote access. This is a permanent role with various benefits such as new technologies, 1 on 1 training, career progression into a L2/L3 level, and work for a reputable company. If this interest you, see details below for further technologies, duties, and rewards.
Technologies supported:
- Microsoft Windows Server (2003-2012R2)
- Microsoft Exchange (2003-2013)
- Microsoft SQL Maintenance
- Microsoft Office 365
- Backup technologies (StorageCraft, Backup Exec, NT Backup)
- Virtual technologies such as VMware and Hyper-V
- Networking (Firewalls, Routers, Switches Wi-Fi, DNS, DHCP ETC)
Responsibilities
- Provide 1st/2nd level remote support to external clients
- Perform daily administrative activities such as checking backups and alerts from the monitoring system
- Perform proactive and reactive tasks for monitored environments
- Complete internal tasks as required
- Produce and maintain helpdesk documentation and other intellectual property of the company
- Efficiently and effectively communicate with clients on a day to day basis regarding the status of their tickets.
- Efficiently document all services in detail within the ticket management system
Reward:
- Salary up to $70K + Super
- Experience in training with various technologies listed above + more
- Previous experience in a client facing or customer support role
- CBD based office near public transit
- A can-do attitude and commitment to providing excellent customer service
If you would like to apply for this job please do through the seek portal, alternatively you can send your application direct to me at [email protected]
Its imperative that all candidates have excellent communication skills and preferably, local experience in a similar position.
I welcome all referrals, if you are unavailable and know someone who may be suitable please pass my details on.