Desktop Support (Level 1)

Summary about this job

Detail information about job Desktop Support (Level 1). Terms and conditions vacancy

Green Light Worldwide’ s Canberra’s delivery team are looking for a Level 1 Service Desk Support this role, reporting directly to the IT Manager onsite, will provide professional, customer focused, technical support to their large internal user base. The Level 1 Service Desk Support will be passionate about providing exemplary customer service to the end users. This role is ideal for someone motivated to grow their career with tech acumen and the ability to grow quickly in the commercial space. 

This is an opportunity to undergo a baseline security clearance 

Responsibilities: 

• Troubleshooting level 1 and 2 technical issues.
• Ensuring functionality of new hardware.
• Deploy software updates.
• Monitor network connectivity.

 Requirements  

• Australian Citizenship (mandatory) Baseline clearance (desirable)  
• Previous experience working in a Help/ Service Desk role (essential)
• Experience using Windows 7/8/10 desirable.
• A good understanding of Microsoft outlook and Office.
• Excellent communication skills, attention to detail and motivation to kick-start your career.
• Great customer service skills.
• Problem-solving skills.
• An ability to stick to strict deadlines.
• An ability to prioritise and delegate.
• A keen eye for detail.
• The ability to work autonomously to get the job done.

 

Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe. 

If interested in the role, please contact Dan Carn – Resource Manager [email protected] or 0435 734 410 for further information.