IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Highly engaged and motivated workforce
• Dynamic not-for-profit primary healthcare environment
• Competitive remuneration package + salary packaging

About the Role

The Information Technology Support Officer is responsible for the day to day operation of information and communications technology (ICT) infrastructure (hardware, software, vendors) that enable SNPHN’s people to perform (and ideally excel) in their roles. Therefore, delivering the support services necessary to enable ICT efficiently and effectively, is the key purpose of the role.

About the Organisation:

Sydney North Primary Health Network (SNPHN) is a dynamic not-for-profit health care organisation covering the Northern Sydney region. Our focus is on improving the efficiency and effectiveness of health and medical services in the community, with a focus on people at risk of poor health outcomes. Service transformation and commissioning are two of our strategic priority areas.

Primary Accountabilities:

• To ensure the organisation works as effectively as possible to achieve its annual business plan, each team member has responsibility for a range of activities and outcomes. These accountabilities and their outcomes are reviewed at least annually formally and on an ongoing basis informally with team members and managers.
• Key outcomes for the role are:-
• Productivity tools (CRM, databases, websites, file systems, business intelligence, telephony, email etc.) are accessible to internal stakeholders with minimum downtime and disruption to operations and programs.
• SNPHN’s data is protected and secure from unauthorised access.
• Effective ICT business systems and infrastructure to support SNPHN’s operations and programs, in compliance with statutory and regulatory requirements.
• Effective management and monitoring of outsourced service level agreements for all ICT services.
• Assist the IT Service Delivery Manager in the effective implementation of an information technology and communications (ICT) strategic plan roadmap leveraging ICT to ensure alignment to SNHN’s overall strategic plan.

ICT Delivery

• Manage information and IT hardware security in consultation with the 3rd party IT Company.
• Identify and implement internal training across SNPHN to ensure employees have the skills and capabilities to leverage ICT productivity improvement opportunities.
• Manage the IT set up of all new starters, including pc and email accounts and desk phone settings.
• Ensure a continuous improvement focus on ICT service levels to SNPHN requirements.
• Assist the IT SDM to research ICT products, services and best practices to look for innovative solutions to optimise internal systems efficiencies.
• Implement best practice data security tools and practices to ensure all SNPHN data is protected from unauthorised access.
• Assist the IT SDM to provide specialist ICT information and advice as required to senior management, executive and staff.

To be successful in this role the ideal candidate will have the following skills, knowledge and experience:

Essential

• Bachelor’s Degree in Information Technology or similar or working towards one. 
• Demonstrated high level of communication skills, both written and oral, including interpersonal and consultation skills.
• Demonstrated experience in collaborating with non-technical managers and employees.
• A minimum of 2 years of ICT experience.
• Demonstrated ability to liaise with stakeholders and supplier in the delivery, configuration and maintenance of information systems.
• Experience in identifying employee training needs and sourcing / creating appropriate training to meet those needs.
• Conceptual understanding of databases and data integrity.

Desirable

• Experience with cable and patch panel management
• Knowledge of IT governance frameworks such as ITIL.
• Demonstrated experience in developing and improving business systems, policies and procedures.

Remuneration

A base salary commensurate with the not-for-profit sector and your knowledge and experience will be provided.  As a not-for-profit, attractive salary packaging options are also available.

Special conditions

Some out of hours work on weekends or evenings may be required, for example, attendance at community forums or meetings, for which time off in lieu may be taken. Intrastate and/or interstate travel may be required.

Successful candidates will be required to consent to a National Criminal Record check, and potentially a Working with Children check (if a requirement of the role).

How to apply

If this exciting new role is for you please forward your resume and covering letter addressing the essential and desirable criteria within this advertisement to [email protected]

If you would like to know more about this role, please call, Deb Holliday, IT Service Delivery Manager on 9432 8238 or email: [email protected]  

Sydney North Primary Health Network is an equal opportunity employer.

To view the job description for this role please go to: https://sydneynorthhealthnetwork.org.au/wp-content/uploads/2018/07/SNPHN-PD-IT-Support-Officer-June-2018.pdf

Please submit your application as soon as possible, as SNPHN may take the opportunity to progress applications prior to the nominated closing date where appropriate.

Applications close Friday 27th July, 2018.