IT Service Desk Administrator
Exciting opportunity for a confident,Service Desk Administrator with exceptional customer service skills to join our team
Summary about this job
Help Desk & IT Support
Company: Baptcare
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-9167-3508
Fax: +61-3-6394-1521
E-mail: n\a
Site: n\a
Detail information about job IT Service Desk Administrator. Terms and conditions vacancy
Service Desk Administrator - IT
Camberwell - Victoria
Full Time (12 months fixed term)
About the organisation
Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Role & Responsibilities
* Service Desk Administration
* Procurement and Invoicing
* Licensing and Asset management
* Assist in developing policies/procedures and business support standards.
* Be responsible for the tracking and reporting both open and closed incidents and ensure this is done so in a timely manner.
* Reporting on the health of the help desk and support through the use of ticket related performance metrics.
* Assist in the development and testing of training documentation.
Skills & Experience
* Previous experience in a Level 1 Help Desk role
* Strong customer service
* Ability to resolve issues via email, over the phone & face to face
* Strong problem solving/Analytical skills
* Ability to support and work well within a team
* Ability to multitask
* Previous experience with Health software would be a bonus
* Be a forward thinker and have a strong ability to prioritise issues and quickly resolve them.
* Desirable- ITIL Certification, Prince2
How to apply
To apply and view the role statement please visit the Vacancies page at www.baptcare.org.au
Steve Szabo
Email: [email protected]
Baptcare subscribes to a mobile and flexible work environment.
If you require support with the application process, please contact [email protected]
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role and supporting diversity. We welcome applicants who may require adjustments.