Level 2 Technical Support | Networking & IP Voice

Summary about this job

Detail information about job Level 2 Technical Support | Networking & IP Voice. Terms and conditions vacancy

• Opportunity for career development with continued growth in the company
• Ability to have your say in the way the company operates
• Friendly company culture gives more than just a job

About the role

This position will offer a dynamic role, working as part of a team focused on fault identification and restoration.  Supported products include but are not limited to Fibre and Copper Ethernet Internet Services, NBN, Hosted Voice Telephony Services and SIP Trunks as well as assisting the Managed IT Service Team with supporting our IT client base. You will be part of a growing team of technical support members, supporting a wide range of customers across the country.

We won't consider you unless you possess (and can demonstrate at interview):

• +2 commercial years' experience within telecommunications support
• VoIP and IP network troubleshooting (practically tested at interview)
• Experience configuring routers, switches and firewalls via CLI and GUI
• Shifts cover 7:30 AM to 7 PM M-F, and 8 AM to 4 PM on Saturdays; you will need to be available for these hours
• Strong written and verbal communication skills.

In addition the successful candidate must possess:

• Sound ability to quickly identify and diagnose errors and resolve these issues logically in a short time frame (Strong problem solving and analytical skill)
• Skills at problem solving and decision making with the ability to negotiate outcomes both internally and externally.
• A high attention to detail and high degree of accuracy.
• A demonstrable ability to quickly learn new processes and new technologies.
• Be able to communicate important issues to colleagues and management
• Proficiency in meeting deadlines & customer service level agreements (SLA's) with a high focus on delivering a positive customer experience.
• Enjoy collaborating within a team environment to achieve team goals.
• A commitment to high professional ethical standards and a diverse workplace.

Benefits and perks

Telair is ahead of the curve in the communications industry, offering innovative products to new and existing clients. You will be part of a tight-nit and multicultural team based in our office at Murarrie. 

• Great location next to the gateway motorway in the Metroplex business hub
• Friendly company culture gives more than just a job
• Ability to have your say in the way the company operates
• Learn great new skills
• Opportunity for career development with continued growth in the company and the industry

About the business

Telair was established by the founder and current Managing Director in 2006. Emerging opportunities for businesses due to a fast evolving communications industry has seen the company grow to be a key provider of communications products nationally.

Telair delivers services across the Cloud spectrum, providing cost effective solutions and high speed responses to customer requirements and their emerging needs as the businesses grow.

Telair IT Services offers a range of on and off site IT Services, complementing the core business.

The Telair team works hard to have a thorough understanding of client's businesses, and takes pride in the superior level of support they provide.

Important Notes

• Recruitment agencies need not apply.
• You must be a permanent resident or Australian citizen to apply for this role.
• Please apply for this job with a cover letter and Resume using Seek.