Technical Support Specialist (Japanese Speaker)
Looking for highly motivated bilingual technical support professional (Japanese Native)
Summary about this job
Help Desk & IT Support
Company: SOTI Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-3200-7550
Fax: +61-8-3519-1667
E-mail: n\a
Site: n\a
Detail information about job Technical Support Specialist (Japanese Speaker). Terms and conditions vacancy
Job Title: Technical Support Specialist (Japanese)
Position Type: Permanent
Location: Melbourne, Australia
Experience: 2 – 6 Years
Starting Date: Immediately
Opportunities
SOTI is an industry leading global organization with a growing presence in the technology market. Our team leverages our partner network of including such partner relationships as Google, Apple, Microsoft and many more. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. If you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service and eager to learn and grow in a fast-paced environment then this position offers numerous growth opportunities and long lasting career with SOTI.
Responsibilities:
- Provide telephone and email based post-sales technical support for our software products.
- Installation, Configuration & Management of MDM tool.
- Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Android, WIN Mobile etc.
- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
- Participate in cross-functional teams and serve as the liaison for Customer Care.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
Qualification:
- Minimum experience of 2-6 years with good exposure in customer handling with different software products.
- Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/Airwatch/SOTI is preferred.
- Technical troubleshooting and hands-on experience with iOS & Android devices is required.
- In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.
- Knowledge of Logs Debuggging would be an added advantage (Android ADB & iOS X-Code logs)
- Good experience in trouble shooting Active Directory
- Hands on working experience with Exchange & WIN Server
- Must have worked extensively with *external customers*
- Comfortable talking with customers.
- Proven experience working on critical system down issues and escalations.
- Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email.
- Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)
- Any MDM certification (Citrix XenMobile/MobileIron/AirWatch/SOTI) is preferred.
Company Description
For almost two decades SOTI Inc. has been an industry leader delivering solutions to manage, secure, support & track business computing devices. We are ready to take on the Internet of Things and provide security and management solutions for a new generation of mobile devices, computers and “things.” Over 17,000 customers around the world in; retail, manufacturing, healthcare, government, logistics & numerous other industries, rely on SOTI for their mobility management needs. We are a dynamic company; our executives are visionaries and our employees crave innovation and thrive on hard work.