Service Desk Analyst
An exciting opportunities for a Service Desk person with experience in this space or similar has now become available in our Adelaide office.
Summary about this job
Help Desk & IT Support
Company: NEC Australia Pty Ltd
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-2-7397-8248
Fax: +61-7-7522-8289
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
NEC is a leading technology company that delivers a complete portfolio of ICT solutions and services to a wide range of enterprise and government customers across multiple industries. We offer a full range of services including consultancy, business process and project services, applications and solutions development and infrastructure and applications managed services.
We now have immediate opportunities for people wishing to join our Customer Service team in Adelaide as Service Desk Analysts on 6 month contracts. Full training will be provided.
Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.
Key responsibilities will include:
- Providing exceptional customer service
- Remote troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles
We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, then please apply now or contact Simone Yearsley at [email protected] for further information.