Service Desk / Helpdesk Officer
Service desk/Helpdesk officer required immediately for a State Government client | 3 month contract
Summary about this job
Help Desk & IT Support
Company: Experis
Location: Adelaide
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-3489-3607
Fax: +61-7-9894-1894
E-mail: n\a
Site: n\a
Detail information about job Service Desk / Helpdesk Officer. Terms and conditions vacancy
Our client is seeking to engage a service desk / helpdesk officer for a 3 month period.
The Role:
- Providing quality first level IT phone support to all staff
- Providing first level support in response to customer emails and self service requests
- Logging of all customer requests into service management system
- Create and manage changes to user accounts
- Assist with troubleshooting certain second level support incidents
- Maintain a high level of customer service at all times
KEY SELECTION CRITERIA:
- Significant demonstrable experience and knowledge of Microsoft desktop operating systems
- Significant experience in Service Desk / ICT support particularly of 0365 applications and voice, Microsoft Office productivity suites, the latest mobile solutions and an understanding of the operational maintenance of standard operating environments (SOE)
- Qualifications in the Information Technology field (Degree, Certificate IV, MCP, MCSE, ITIL) are desirable
- Strong customer service skills with a focused and responsive approach to managing enquiries
- Excellent communication skills both oral and written with proficiency in documenting the results of Customer feedback, technical issues and other investigations.
- Knowledge and experience in both Problem and Major Incident management
- Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations.
- Demonstrated excellence with interpersonal and relationship management skills including the capacity to successfully relate to all levels of managers and staff as well as external partners.
- Demonstrated time management skills and ability to manage competing priorities and be able to self-manage deadlines.
- Ability to work independently and as a part of a team, possess a good team spirit and demonstrate willingness and flexibility to take on any IT activities.
- Up to date Police Clearance
- Passionate and driven
The successful candidate must have police clearance and willing to provide a reference
About Us
Experis accelerates business growth and careers by intensely attracting, assessing and placing specialised expertise in IT, Finance & Accounting, Engineering and other industries. Experis have recently expanded their Australian capabilities through the acquisition of Greythorn and Mark Sattin - leading professional services and recruitment firms specialising in technology and finance.
Experis and safesearch are dedicated business units of ManpowerGroup - a world leader in employment services for more than 60 years, and a recognised pioneer in the industry as well as preferred suppliers to State Government and commercial clients.
Partner with us and be part of an organization renowned for consistent quality of service.
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For additional Information on the role, please contact us at the Experis Adelaide Office on +61 (08) 8214 6241