SENIOR TECHNICAL CONSULTANT - Networks (Level 3)

Summary about this job

Detail information about job SENIOR TECHNICAL CONSULTANT - Networks (Level 3). Terms and conditions vacancy

• Very reputable and ever-growing organisation!
• Work in a team of collaborative and high quality IT professionals
• Inspirational management style and supportive culture
• Training and development!
• $100-115k Package (incl. Super) commensurate with skills and experience
• St Leonards location

The Senior Technical Consultant (Networks) is responsible for delivering high quality technical solutions defined by project plans and customer requirements, as well as providing third level support to Cloud & Managed Services customers as a member of the Managed Services support team.

Benefits

• Work with and learn from some of the industry's legends
• Be part of their ongoing success story as their growth only begins to take-off
• Work-hard AND play-hard
• Casual and relaxed environment - ditch the corporate attire
• They are a progressive technology company - flexible working arrangements are assumed
• Career progression, personal and professional development opportunities 
• Opportunity to be part of the innovation and continual improvement of their processes and systems

Responsibilities

• Provide technical expertise to plan and deliver network projects - from single internet services through to complex networks
• Communicate project updates regularly or as defined in the project plan to key stakeholders and project owners
• Escalate issues as per escalation procedures within a timely manner.
• Liaise with clients, internal colleagues and third party organisations to enable provision of project deliverables
• Provide technical support to our customer base, ensuring all Incidents and Requests are documented in the support tracking system to the expected level
• Resolve assigned cases in a timely manner, keeping customers informed and setting expectations until the case is resolved
• Plan changes to clients’ systems including adequate communication to request approval  
• Conduct provisioning of new services including configuration and testing.
• Conduct peer reviews of Changes as requested
• Assist the Client Services and Sales teams as requested to provide pre-sales and design solutions that meet specific client requirements
• Assist in the preparation of design documentation for client solutions as requested - including but not limited to diagrams, proposals, and statement of works

Key Requirements 

• 5+ years experience in networking technologies and network management platforms
• Demonstrated technical knowledge and hands on experience with Cisco, Juniper, WAN and LAN technologies
• Demonstrated experience with MPLS networks including ADSL/BDSL.
• Demonstrated experience with routing protocols including BGP, OSPF, IGRP, and EIGRP
• Routing & Switching Certification (CCNP or higher certification)
• Demonstrated experience with Cisco Security including ASA, WSA, ISE & Prime
• A high level of time management, prioritisation, organisation skills and attention to detail
• Strong customer service and client relationship skills, with the ability to tailor language to suit the audience
• Resourceful and self-motivated with a proactive approach to problem solving and process improvement
• Ability to work collaboratively with technical and operations teams as our business continues to grow and evolve
• Desire to learn and continue to develop your technical and customer service skills
• Desired, but not critical ITIL certification, experience with Cisco UC, Nexus Switches, Riverbed WAN optimisation technologies, certified (RCSP-W), Juniper Devices and Watchguard