Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• Must have previous support experience
• Competitive daily rate
• Start ASAP

This position requires an experienced and customer focused level 1 Service Desk Analyst to be the first point of contact in a service desk environment. Based in the inner South/Eastern suburbs location 
 
Key Accountabilities

• Provide direct customer support via phone and email
• Resolve or coordinate the resolution of all incidents and service requests
• Analyse incidents and service requests for correct prioritisation, classification and initial support requirements
• Provide after-hours support either as required or to an agreed roster
• Participate in the principles of continuous improvement and contribute to the development of technical and process documents

Skills & Competencies

• Min 2 years of experience as a Service Desk Analyst
• Good customer service skills
• Good communication skills, both written and verbal, including a personable and professional phone manner and the ability to explain technical issues using non-technical language.
• Experience working in a complex service desk environment
• Experience supporting AD, Windows, Exchange 
• Ability to start ASAP

Salary and Benefits

• Competetive daily rate
• Work for a well-known, high-performing organisation in the Public Sector
• Extremely close to public transport

Please apply today to secure an interview or call Joseph Petrovski on 03 9236 7799