Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• Exposure to cloud technologies
• Leading Professional Services firm
• Fast track career progression

Our client is a leading professional services firm based in the CBD, looking for a motivated Service Desk Analyst to work across large scale projects

As an experienced Help Desk Analyst you will help troubleshoot a range of network and system issues around their in house software. 

Responsibilities:

• Monitor the help desk and respond to hardware, software and network requests from users in timely and effective manner.
• Assist users in troubleshooting computer problems (hardware, software and network) following best practices. In complex cases, seek the assistance of the Information Technology Manager or other technical computer support.
• Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshoot network devices, etc).
• Provide network maintenance
• Analyze types of problems and inquiries of users in order to provide problem resolution and follow through to a solution.
• Updates programs and equipment with enhancements and system changes.
• Assist in documenting all IT procedures within the Sydney office, and additional locations as needed.

Requirements:

• At least 1+ years support experience in a similar role
• Microsoft Exchange
• Knowledge of Windows based networks (Windows 7-10)
• Great communication skills