Technical Account Manager \ Pre Post Sales Support
WebcastCloud are looking for a Technical Account Manager to build and maintain existing relationships with key accounts in a IT technical capacity
Summary about this job
Sales - Pre & Post
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-6259-9965
Fax: +61-7-2251-1628
E-mail: n\a
Site: n\a
Detail information about job Technical Account Manager \ Pre Post Sales Support. Terms and conditions vacancy
WebcastCloud are looking for a Technical Account Manager to build and maintain existing relationships with key accounts in a hands-on technical capacity.
The ideal candidate may be someone who is currently in an IT support role and wants to move into a more customer facing position, or may have prior experience as a technical account manager.
Your responsibilities will include:
Provide technical support from implementation planning through to post sales
- Scope, document and present our solution to the client
- Onboarding new customers and customer trials
- Providing advice and best practice recommendations on the product
- Project manage custom integration projects with the development team
- Working with key vendor/stakeholders to work through priority escalated support issues
- Delivering tender RFQ/RFI responses and presentations
- Running customer training sessions for technical staff
The ideal candidate will have the following experience:
- 2+ years prior experience in Level 2 /3 support role
- Strong IT background in Microsoft operating systems, SQL Server, IIS, Active Directory, SAN and networking.
- Solid technical experience gained from hands-on delivery and support
- Sound knowledge of Single Sign-On
- Experience with Amazon Web Services (desirable but not essential)
- Programming experience or basic knowledge - C#, REST, Json(desirable but not essential)
Were looking for someone who:
- Has a willingness to go above and beyond to meet and exceed customer expectations
- The ability to manage multiple different projects concurrently
- Prioritise time to meet project timeframes and customer SLAs
- Ability to manage stakeholders to ensure timely project outcomes
- Has a passion for technology and customer success
About WebcastCloud…
WebcastCloud are a Australian based live event streaming and enterprise video hosting and technology provider with an extensive customer base across different market vertical offering.
Whilst we have over a decade experience in the rich media video landscape, delivering both on-premise and cloud solutions, we are in an exciting time of growth as we expand our software-as-a-service offering and our ventures and vision overseas.
Whilst we work hard in a fast paced environment, work life balance is so important to us so flexible work conditions are available.
Were looking to bring in a valuable asset to our team today.
If this sounds exciting and that you would be a good fit? Please Apply.