Service Desk Analyst
Provide excellent customer service | Strong Technical Skills and Level 1 support | Initial short term contract role with the view for extension
Summary about this job
Help Desk & IT Support
Company: Rowben Consulting - Integrity | Quality | Commitment
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-1326-6879
Fax: +61-7-1688-1287
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
- Immediate Start!
- Level 1 Support
- Excellent Customer Service
The Opportunity
Rowben Consulting is excited to announce an amazing opportunity for an experienced and customer service orientated Service Desk Analys with Level 1 experience to join a leading Australian organisation. This is a contract opportunity based in Melbourne CBD.
This role will see you working alongside an experienced service desk team and offers an exciting opportuntiy to provide amazing customer service in a supportive environment.
Your key responsibilities will be:
Reporting to the Service Delivery Manager, you will be responsible for providing guidance and support over the phone to end users to ensure that they have the best possible experience when seeking technical assistance.
This position will see you being involve and work closely with an enthusiastic and customer focused team to deliver a high standard of support when investigating and resolving incidents. You will have the ability to provide a people-oriented support service, in addition to identifying areas of improvement during the resolution process.
In order to be suitable for these roles, then you will ideally have a strength in the following:
- 3+ years of experience in a similar Service Desk or Help Desk role;
- Strong experience providing level 1 support;
- Experience using an internal tickering system;
- Excellent phone manner and face to face customer service skills;
- Strong written and verbal communications skills;
- Good time management and organisational skills
The Benefits
This is an initial 2 month contract with standard business hours which will then convert into a longer term opportuntiy which may involve a rotation or shift style hours. You will provided with training from the Service Support team.
Rowben Consulting Information Technology specialise in IT positions. If you are interested in this role, or any IT related opportunities, please apply or contact Briana Adams for a confidential discussion on (03) 8320 7575.