Help Desk Team Leader - Thornton
Seeking a Help Desk Team Leader to lead our team with your management skills. You will be the first point of contact for all technical queries.
Summary about this job
Help Desk & IT Support
Company: Pinpoint IT Australia Pty Limited
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: $65,000 - $74,999
Phone: +61-3-9260-6375
Fax: +61-7-5341-7617
E-mail: n\a
Site: n\a
Detail information about job Help Desk Team Leader - Thornton. Terms and conditions vacancy
- Great team environment - Join our tight knit team that love having fun
- Autonomy to continually find ways to improve systems and processes
- Discounted computers, free lunches, free car wash, annual bonus, and more
About the role
As our Help Desk Team Leader, you will be responsible for coordinating the technical team, taking calls, managing tickets, managing dispatch calendars and job queues.
- Monitoring projects and milestones, building relationships with clients and building reports for management.
- You will escalate calls and be creating tickets for a team of motivated engineers and technicians.
- You will also be responsible for the ticket life cycle from start to completion for the technical team.
- You have proven experience in organising and running weekly team meetings with impact.
- You will be checking, approving and posting completed jobs and working with the accounts department for invoicing.
What it's like to work here
We value going 'above and beyond' - our culture values and rewards those that do whatever it takes to service our customers. We promote autonomy and creativity to continually find ways to improve systems and processes - and this role is no different.
If you live by this mantra, you will thrive here!
Why should you join us?
- Great team environment - We are all dedicated people working as a tight knit team, and love having a laugh
- Plenty of perks - Discounted computers and parts, free lunch every month, free car washing, social functions, annual bonus, and more.
- Join a growing business - Our services and solutions are provided to businesses throughout Australasia and we are growing rapidly
- Career progression opportunities - As we continue to grow, new roles will appear, and we always prefer to promote from within.
- Constant ongoing training - Lots of further education, fun and training opportunities. We highly value ongoing training to keep you up to speed with the latest technology
- The best job security - This is a permanent full time position (Monday-Friday, 8.30am-5pm).
- Convenient location at the end of the freeway
About us
Pinpoint I.T. Australia is based in Thornton - Newcastle, NSW. We specialise in providing end to end managed services, alongside network, cloud, security, back-up, storage and VoIP solutions, backed by ISP services, project management, consultancy and contracting capabilities.
Skills & experience
- 2 years' experience leading and managing an IT Help desk team
- Experience in management tasks, running meetings, reporting, accounting, all with customer service exceelence
- Extensive experience in administration tasks, assisting with accounts and end of month contracts
- Experience working with a Managed Service provider
- Experience with desktop, network and server troubleshooting and maintenance
- Experience with Microsoft Server (Server 2008 to Server 2016)
- Experience with Microsoft Office applications
- Experience with Autotask and N-Able is a plus
- ITIL knowledge & experience is a plus
- Microsoft certifications desired
How to apply
Apply now through SEEK with your CV and cover letter attached
Due to the large number of applications expected we will only be contacting successful applicants.