IT Technical Support Officer
Reporting into the Team Leader, Technical Support this role is responsible for providing excellent customer service to all levels of the business.
Summary about this job
Help Desk & IT Support
Company: Colliers International
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-7021-8697
Fax: +61-3-8261-9790
E-mail: n\a
Site: n\a
Detail information about job IT Technical Support Officer. Terms and conditions vacancy
- Good knowledge of MS Office
- Excellent communication skills, both verbal and written
- High attention to detail and excellent problem solving skills
Company Description
Colliers International is a global real estate services firm operating in over 60 countries. We advise people on buying, selling, leasing, managing and valuing real estate all over the world. What sets Colliers apart is not what we do, but how we do it. We think differently and are enterprising. Colliers is the place where creative and entrepreneurial people with high integrity choose to make a difference.
Job Description
Reporting into the Team Leader, Technical Support this role is responsible for providing excellent customer service to all levels of the business in an efficient and professional manner. Some of the key responsibilities in this role include:
- Identifying and proactively resolving IT issues
- Providing first and second level hardware and software support
- Adhering to all processes and documenting procedures accordingly
- Making recommendations on upgrades and replacements when necessary
Some of the key technologies that this position will be supporting are:
- Windows 10
- MS Office 365 – Outlook, Excel, Word, PowerPoint, Access, One Note, One Drive
- Citrix
- Skype for Business
- Audio and Visual (conferencing)
Qualifications
The successful candidate will hold a relevant tertiary qualification and around 12 months experience in a similar role would be ideal. Your experience will highlight your strong customer/client service approach to resolving IT related enquiries, and ability to build relationships across all levels of the business. Furthermore, your working knowledge of Microsoft applications, knowledge of networks (LAN/WAN), the ability to prioritise your work load, flexible attitude in terms of changing work requirements and your desire to work in a highly team orientated environment will see you succeed.
Alternatively, consideration will be given to a recent IT graduate with superior oral and written communication ability, and a proactive, can-do attitude.
This not only represents a fantastic opportunity to join an industry leader, but an opportunity to work for an organisation that focuses on technology, investing in it to support business growth. As well as a brand new office environment, you will be provided structured training along with a development plan to equip you with the most comprehensive tools and infrastructure available to ensure your success.
For a confidential discussion please contact Laura Hahn - Recruitment Executive on (02) 9017 6948, or simply apply now.
Additional Information
Colliers International is a leader in global real estate services and a great local success story. Ours is a culture of service excellence and collaboration that provides our people with the ideal platform to engage their clients, develop their skills and accelerate their careers. For you this means a world of opportunity and the power to succeed.