Level 1 Support Engineer
We're looking for service orientated individuals to join our team as Level 1 Support Engineers in our Sydney CBD office.
Summary about this job
Help Desk & IT Support
Company: Tecala Group Pty Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2987-3443
Fax: +61-3-4017-7659
E-mail: n\a
Site: n\a
Detail information about job Level 1 Support Engineer. Terms and conditions vacancy
- Are you passionate about Technology?
- Are you known for your outstanding customer service?
- Then we want to hear from you!
WHO ARE WE?
We are Tecala - an award winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology, and need more great people to join our vibrant and growing team.
If you are passionate about technology and motivated by assisting customers improve their ICT operations, you will thrive with us. We pride ourselves on our reputation for quality, and always delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that really make a difference to our broad customer base.
THE ROLE
We're looking for service orientated individuals to join our team as Level 1 Support Engineers in our Sydney CBD office.
As a Level 1 Support Engineer, you are our front line, delivering first level support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end users to provide technical assistance in regards to predominately Microsoft, VMware and Citrix based solutions.
WHAT WE'RE LOOKING FOR…
The 'Musts':
- A true "customer first" focus
- Great skills in supporting end users of Microsoft products
- Demonstrated experience working in comparable Service Desk position
- Experience working within an ITSM environment and familiarity with ITIL processes
- Superior communications skills, both written and verbal
The 'Maybes':
- Additional industry or tertiary qualifications
- ITIL Foundations accreditation
- Experience within a System Integrator or Managed Services provider
HOW TO APPLY
If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.
Be sure to include a cover letter and CV to support your application.
No agencies please – we've got this one covered