Helpdesk/Desktop Support Analyst
Come and join this exciting and team-oriented IT Managed Services provider where you will gain extensive experience and expand your skills.
Summary about this job
Help Desk & IT Support
Company: FindIT Recruitment
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-7030-5155
Fax: +61-3-8797-9729
E-mail: n\a
Site: n\a
Detail information about job Helpdesk/Desktop Support Analyst. Terms and conditions vacancy
- Immediate Start/Permanent Full Time
- Dynamic Environment
- South Yarra/Eastern suburbs location
- Great benefits and remuneration on offer for the right person
Our client, an IT managed services provider who works with small, medium and large corporate and government clients is seeking a Helpdesk/Desktop Support Analyst to join their growing team, this role provides extensive variety and career progression.
As part of the technical team, you will be accountable for level 1 and 2 helpdesk/desktop support. You will work with the technical team to assist with troubleshooting technical issues, including but not limited to Microsoft Windows XP/Windows 7, Windows 8, Windows 10, Active Directory, MS Exchange and much more.
You will gain valuable knowledge and experience and have the opportunity to grow your career.
In order to be successful in this role you will have the following:
- Must have a minimum of 2 years helpdesk/desktop support experience (or will not be considered)
- Excellent customer service (empathising with the client and assisting clients) is a mandatory part of this role
- Excellent communication skills both verbal and written
- Excellent troubleshooting skills
- Experience troubleshooting Office/Outlook 2007/2010/2013, Active Directory, group policy, DNS/DHCP and desktop support
- Exposure to windows servers 2003/2007/2010/2012 and 2016,
- Understanding of networking (switches/routers/LAN/WAN VPN)
- Experience building and deploying SOE imaging
- Previous experience using a ticketing system to document issues (Kaseya/Auto Task or Connectwise would be highly advantageous)
- A proactive approach to fixing issues and thinking outside the square
- Experience creating and updating documentation
- Drivers Licence is essential as you may be required to attend client sites from time to time
This is a role not to miss if you're looking for a company where you can grow and develop your skills and experience within a supportive team, then this is the company for you.
Do not delay apply today!!!!
Please note you may be called outside of business hours.