Managed Services Engineer - Level 2/3
Seeking an enthusiastic and genuinely helpful, experienced level 2 technical support individual to join on a permanent or contract basis.
Summary about this job
Help Desk & IT Support
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-6424-8581
Fax: +61-8-8962-8345
E-mail: n\a
Site: n\a
Detail information about job Managed Services Engineer - Level 2/3. Terms and conditions vacancy
About the Role
We are a successful IT and Managed Services company, seeking an enthusiastic and genuinely helpful level 2/3 technical support individual to join on a permanent or contract basis.
About You
You will be a self-starting, experienced Level 2/3 Tech Support Officer who will possess the following experience:
- Proven experience in a managed services environment solving technical issues and fulfilling requests in a timely manner;
- Working in a large enterprise environment supporting customers over the phone, remotely and in-person;
- ITIL experience and certificate if possible;
- Strong troubleshooting and problem solving experience;
- Tertiary qualifications in Computer Science, Information Technology or similar;
- A proactive nature, an enthusiastic attitude and a genuine desire to help people;
Technologies:
- Windows XP/7/8;
- Server 2003/2008
- Active Directory;
- Microsoft Office2003-2010;
- MS Exchange;
- MS Systems Centre;
- Citrix (applications and desktops;
- Apple and Android mobile products (some Surface experience would be beneficial);
- Hardware, Printers and peripherals.
- DNS, DHCP, TCP/IP
The preferred applicant for this job will be asked to consent in writing to a police check. People with criminal records are not automatically barred from applying for this job. Each application will be considered on its merits.
To apply online, please click on the link below. Short-listed applicants only will be notified.